Business ProfileforElectrolux

Never in my life have I experienced worse customer service than with Frigidaire. On October 11th, I contacted Frigidaire about my new dishwasher because the door would not close. They assured me they would send someone out to repair it. After a week, I opened another chat, only to be told that the rep forgot to schedule my service. They scheduled the service for November 15th. I was told to be home from 8:00am to 5:00pm to wait for the technician. At 3:30, I was called and told the rep wouldn't come, and the earliest they could send someone was November 30th. I contacted Frigidaire, and asked if they could find an earlier appointment since I had already waited more than a month. Again, they told me the tech would come between 8:00am and 5:00am, but did let me know the technician would at least text me when they were on the way. On November 30th, the tech texted me at 9:40 to let me know they were coming, and arrived at 9:41. They replaced the latch, and the door closed. I ran my first load of dishes, and afterwards found that the bottom sprayer arm had become completely detached from the rest of the dishwasher, and has a large hole burned in it. It is completely destroyed. I assume the tech pulled it out at some point and forgot to secure it properly. After waiting nearly two months, I still don't have a working dishwasher, and I have to worry about burnt melted plastic on my dishes. I opened another chat with Frigidaire and explained the situation. The rep then said they would be happy to help me, before almost immediately disconnecting me from the chat. I then called their number, and for the first time (5 tries in the past) I was able to speak with a human. It took 30 minutes to get that far. They then told me they could send a Tech on December 14th to diagnose the problem. Then if they agree the part needed replaced, they would order it and schedule another appointment to install it.I asked if they could just send me a new sprayer arm and allow me to install it myself so I have a dishwasher by Christmas. The rep said they couldn't do that. The tech has to verify the part is needed. I offered to send a picture showing the sprayer arm with a giant hole in it, but apparently that is insufficient. I waited an additional 20 minutes to speak with a supervisor, only to be told the same thing.