Business ProfileforCash App
Additional business information
On May 22, 2020, BBB reached out to Square regarding Cash App and unemployment benefits. The company responded that, Cash App experienced multiple technical issues that disrupted services, including funds availability. Cash App maintains a status page at status.cash.app, which the company updates when a widespread issue is identified and where customers can view updates on ongoing or recent disruptions to service.
Additionally, Square shared that they are aware of scammers that have fraudulently obtained state unemployment benefits and transferred those funds into Cash App accounts. During the weeks that this pattern was observed and in an abundance of caution, Cash App has proactively held funds in a small number of accounts that may have been used by these scammers. Cash App has notified the customers affected by this issue and is working to review accounts as quickly as possible. Any customers that are in need of additional assistance can contact Cash Support directly at cash.app/help.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 1455 Market St Ste 600, San Francisco, CA 94103-1332
- BBB File Opened:
- 8/14/2020
- Years in Business:
- 15
- Business Started:
- 6/17/2009
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 2458 for this business, issued by Department of Business Oversight. The expiration date of this license is 4/30/2022.
These agencies may include:
Department of Business Oversight
1515 K Street, Suite 200
Sacramento CA 95814
https://www.dbo.ca.gov/About_DBO/contact_us.asp
BBB records show a license number of 942933 for this business, issued by Nationwide Mortgage Licensing System/NMLS. The expiration date of this license is 4/30/2022.These agencies may include:
Nationwide Mortgage Licensing System/NMLS
1129 20th Street, N.W., 9th Floor
Washington DC 20036
https://mortgage.nationwidelicensingsystem.org/Pages/default.aspx
- Type of Entity:
- Corporation
- Number of Employees:
- 4500
- Alternate Business Name
- Square, Inc.
- Related Businesses
- Contact Information
Customer Contact
- Mr. Jack Dorsey, CEO
- Additional Contact Information
Website Addresses
Customer Complaints
27 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/29/2021
- Complaint Type:
- Problems with Product/Service
- Status:
- Resolved
Customer Reviews
14 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Nakita H
1 star12/04/2021
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