Business ProfileforHearTech Labs
Current Alerts For This Business
On March 23, 2020, Better Business Bureau reached out to HearTech Labs asking them to respond to the pattern of complaints, but as of April 9, 2020, they have not responded.
Consumers can file complaints with Better Business Bureau at www.BBB.org, as well as with the Wyoming Attorney General’s Consumer Protection Office at ag.consumer@wyo.gov.
Additional business information
On January 16, 2020, BBB contacted Hear Tech Labs regarding advertising claims found on its website, https://heartechlabs.com/. Specifically, the company claims, "Regardless, we offer free replacements, money-back guarantees, and or extended warranties with every product," and, "Now You Can Hear 85-90% Better,” but does not provide the details of the warranty or substantiate the hearing claim through independent scientific testing.
When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.
Consumers have contacted the BBB regarding the money-back guarantee & free replacements claiming the business discontinues communication; money is not refunded and replacements are not received.
Despite written requests, as of February 18, 2020, Hear Tech Labs has failed to substantiate or modify its advertisement.
For additional information on the Code of Advertising, please visit https://www.bbb.org/code-of-advertising
At-a-glance
Related Categories
Business Details
- Location of This Business
- 680 S Cache St Ste 100, Jackson, WY 83001
- BBB File Opened:
- 10/3/2019
- Business Started:
- 7/11/2019
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Customer Service Manager, Customer Service Manager
- Contact Information
Principal
- Customer Service Manager, Customer Service Manager
Customer Contact
- Customer Service Manager, Customer Service Manager
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.