Business ProfileforPartners in Health Care, Inc.
Current Alerts For This Business
On December 15, 2011, Partners in Health Care, Inc informed BBB that it markets a medical benefits discount program, and that it does not sell medical insurance. However, BBB has received a pattern of complaints against Partners in Health Care Inc, in which consumers allege that the product they were sold was misrepresented, and dissatisfaction with the product they received. The company disputes this and responds to all complaints filed with the BBB by providing an explanation of their position.
On December 21, 2011, BBB asked Partners in Health Care Inc (PIHC), to provide information regarding other services it claimed to offer on its website. In particular, the company's website lists financial planning, tax preparation, and credit repair as some of the services offered on their website as benefits of Partners in Health Care. BBB also asked the company to clarify the products being offered under the names “Allied Veterans” and “Tri Resource.”
On April 2, 2012, BBB met with Gary Kieper, owner of Partner's in Health Care, Inc. According to Mr. Kieper, his company does not sell the medical discount plan, a third party, separately owned company, contracted by Mr. Kieper does. As well, Mr. Kieper clarified that his company does not offer credit repair, tax preparation or financial planning services on their own - PIHC merely provides a list of companies attained through the state. The lists which PIHC pulls are public record, anyone can pull the lists. During the meeting, BBB also requested the names of 10 customers that had successfully enrolled in and utilized PIHC's services. Mr. Kieper declined to provide any names of customers.
To date, the pattern of complaints on file with the BBB continues to exist. The company has failed to address or eliminate the cause of the complaints with BBB.
Additional business information
At-a-glance
Related Categories
Overview
Complainants allege they paid a “one time non-refundable enrollment fee” of $99 and subsequent monthly payments ranging from $119-$514 per month. In part, complainants state they feel the plan was misrepresented because what they received was not insurance.
Gary Kieper responded to nearly all complaints, usually by stating the consumer did not purchase the policy from PIHC, but enrolled through an out of state company. Or, often stating the consumer did not request a refund in the allotted time. Often, Kieper attempted to refer the BBB to the out of state sellers of his program. In responses, Kieper has referred to his company as the “billing and collections company”, the “processing company”, “developers of the product” and the “fulfillment and customer service” entity. Refunds were made in some cases.
However, PIHC continually failed to correct the underlying cause of complaints.
Complaints to the BBB include a large pattern; product misrepresentation, delay in receiving refunds, promised and full refunds not received, dissatisfaction with the product, difficulty in reaching the company, product not received within a specific time frame, non-information regarding the cancellation policy, and inability to cancel.
Business Details
This is a multi-location business.
- Location of This Business
- 520 S. Westland Dr., Grand Chute, WI 54914-8867
- BBB File Opened:
- 7/30/2008
- Years in Business:
- 19
- Business Started:
- 11/14/2005
- Business Incorporated:
- 11/14/2005
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- According to the State of Wisconsin, offering a medical discount plan does not require any type of insurance licensing.
- Type of Entity:
- Corporation
- Alternate Business Name
- Allied Veterans Advisors, Inc.
- TRI Resource Group, Ltd.
- PIHC, Inc.
- Business Management
- Mr. Gary Lee Kieper, President
- Contact Information
Principal
- Mr. Gary Lee Kieper, President
Customer Contact
- Mr. Gary Lee Kieper, President
- Additional Contact Information
Fax Numbers
- (920) 560-5545Primary Fax
Phone Numbers
- (866) 779-0054Other Phone
- (800) 401-3642Other Phone
Email Addresses
- Customer Service
- (920) 560-5545
Customer Complaints
0 Customer Complaints
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