Business ProfileforIt's Your Floor, Inc.
Additional business information
On January 6, 2021 BBB contacted It's Your Floor, Inc regarding advertised claims on their website http://www.itsyourfloor.com.
The business advertises they have an “A plus rating from the Better Business Bureau for the past 12 years."
BBB Code of Advertising states advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
It’s Your Floor, Inc. currently has a F rating with BBB for 2 unanswered complaints.
BBB requested It’s Your Floor, Inc. to discontinue advertising “A plus rating.”
The business also advertises they offer a “Lifetime warranty on all services” and a “One-year warranty to our customers on all product installations against product or installation defects.”
BBB Code of Advertising states when using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser’s location, viewed on the advertiser’s website, or in the case of mail or telephone order sales, made available free on written request. Additionally, when advertising “lifetime” the advertisement must clearly and conspicuously disclose the intended meaning of the term “lifetime.”
BBB requested It's Your Floor to provide a copy of their lifetime warranty and warranty that is provided to their customers and include a statement on their website disclosing how the complete details of the warranty can be seen prior to a sale.
BBB also requested It's Your Floor, Inc. modify the “Lifetime Warranty” claim to clearly and conspicuously include the intended meaning of “lifetime” and if the warranty is transferrable upon ownership changes.
It's Your Floor failed to substantiate, modify or discontinue the advertised claims.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 8101 Grapevine Hwy, N Richlnd Hls, TX 76180-7201
- BBB File Opened:
- 12/5/2001
- Years in Business:
- 23
- Business Started:
- 6/25/2001
- Business Started Locally:
- 6/25/2001
- Business Incorporated:
- 6/25/2001
- Type of Entity:
- Corporation
- Alternate Business Name
- IYF Granite
- Business Management
- Mr. Gary Boyle, Owner
- Contact Information
Principal
- Mr. Gary Boyle, Owner
Customer Contact
- Mr. Gary Boyle, Owner
- Ms. Michelle Wilkinson, Office Manager
- Additional Contact Information
Fax Numbers
- (817) 788-5641Primary Fax
- (817) 514-7518Other Fax
Phone Numbers
- (817) 514-7522Other Phone
- (817) 788-5641
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.