Business ProfileforThe Men's Wearhouse
Current Alerts For This Business
It has been alleged by consumers that the sales and practices of the The Men's Wearhouse company are misleading and deceptive. All (or most) of these consumers have complaints stating employees are not adhering to the refund policy. They alleged that when they contact the company for a refund, request are denied not considering the 90 day cancellation policy. Allegedly, this company does not adhere to the contract and fails to refund consumers due to not being satisfied with the product. Several complaints state when ordering custom made suits, when attempting to wear the suits, the measurements are incorrect.
Additional business information
On 11/19/2020 BBB wrote to The Men's Wearhouse and asked the business to substantiate the following advertising claims: the company advertised "lowest prices of the season" on MSNBC on November 19, 2020.
BBB found that these claims were in violation of the BBB Code of Advertising. Despite an advertiser's best efforts to ascertain competitive prices, the rapidity with which prices fluctuate and the difficulty of determining prices of all sellers at all times preclude an absolute knowledge of the truth of unqualified underselling/lowest price claims. 12.1 Advertisers must have proper substantiation for all claims prior to dissemination.12.2 Unqualified underselling claims must be avoided. 12.3 Advertisers can lessen the potential for consumer confusion by appropriate qualifications to any underselling/lowest price claim, such as by stating, if truthful, that the advertiser will meet or beat a lower price. In such circumstances, the advertiser must comply with Section 13.
As of
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 6380 Rogerdale Rd, Houston, TX 77072-1624
- BBB File Opened:
- 12/21/1998
- Business Started Locally:
- 12/31/1973
- Alternate Business Name
- Men's Warehouse
- K&G Men's Company
- Tailored Brands
- Related Businesses
- Business Management
- Mr. Tom Ogles, Customer Relations Manager
- Mr. Robert Arra, Customer Relations Manager
- Contact Information
Principal
- Mr. Tom Ogles, Customer Relations Manager
- Additional Contact Information
Phone Numbers
- (713) 592-9892Other Phone
- (713) 783-2244Other Phone
- (713) 592-9892
Customer Complaints
0 Customer Complaints
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