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          Additional Information

          Not BBB accredited

          The Men's Wearhouse

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          This is a multi-location business.

          Find a Location

          The Men's Wearhouse has 287 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Headquarters
            6380 Rogerdale Rd, Houston, TX 77072-1624
            BBB File Opened:
            12/21/1998
            Business Started Locally:
            12/31/1973
            Alternate Business Name
            • Men's Warehouse
            • K&G Men's Company
            • Tailored Brands
            Related Businesses
            Business Management
            • Mr. Tom Ogles, Customer Relations Manager
            • Mr. Robert Arra, Customer Relations Manager
            Contact Information

            Principal

            • Mr. Tom Ogles, Customer Relations Manager
            Additional Contact Information

            Phone Numbers

            Additional Business Information
            Additional Info
            On 08/02/2020, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 20-33900. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to United States Bankruptcy Court, Southern District of Texas 515 Rusk Street Houston TX 77023 for resubmission to that court. The case number should be entered on the form.
            Advertising Review

            On 11/19/2020 BBB wrote to The Men's Wearhouse and asked the business to substantiate the following advertising claims:   the company advertised "lowest prices of the season" on MSNBC on November 19, 2020. 

            BBB found that these claims were in violation of the BBB Code of Advertising.   Despite an advertiser's best efforts to ascertain competitive prices, the rapidity with which prices fluctuate and the difficulty of determining prices of all sellers at all times preclude an absolute knowledge of the truth of unqualified underselling/lowest price claims.  12.1 Advertisers must have proper substantiation for all claims prior to dissemination.12.2 Unqualified underselling claims must be avoided.  12.3 Advertisers can lessen the potential for consumer confusion by appropriate qualifications to any underselling/lowest price claim, such as by stating, if truthful, that the advertiser will meet or beat a lower price. In such circumstances, the advertiser must comply with Section 13.

            As of today, the business has failed to respond to BBB.


            Serving Area
            • TX
            Business Categories
            Clothing

            Alert

            See What BBB Reports On

            Pattern of Complaint

            Since June of 2017, the BBB of Houston & South Texas has received numerous disputes that exhibit the pattern below;

            It has been alleged by consumers that the sales and practices of the The Men's Wearhouse company are misleading and deceptive. All (or most) of these consumers have complaints stating employees are not adhering to the refund policy. They alleged that when they contact the company for a refund, request are denied not considering the 90 day cancellation policy. Allegedly, this company does not adhere to the contract and fails to refund consumers due to not being satisfied with the product. Several complaints state when ordering custom made suits, when attempting to wear the suits, the measurements are incorrect.
             

            Contact Information

            6380 Rogerdale Rd

            Houston, TX 77072-1624

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            Accreditation

            This business is not BBB Accredited

            BBB Rating

            F

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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