Current Alerts For This Business
Pattern of Complaints:
In April 2020, Getaroom.com cooperated with BBB's 2019 request that the business adequately address a concerning pattern of BBB consumer complaints. At the time, the company communicated actions that it would take, or had already taken, to prevent similar complaints in the future. In response, BBB agreed to monitor the company's BBB complaints for up to a year. The monitoring and review were completed April 26, 2021.
Among BBB's complaint review was a concerning pattern of complaints alleging Getaroom.com uses deceptive online advertising practices, as well as telephone customer service interactions, that lead consumers to believe they are interacting directly with a particular hotel's staff when they are trying to reserve a room. Consumers often claim they were unaware that they were interacting with a third-party until after they have been charged by Getaroom.com.
After conducting a review of GetARoom.com's most recent BBB complaints, BBB determined the allegations, and overall concerning pattern of complaints, persist.
Among BBB's complaint review was a concerning pattern of complaints alleging Getaroom.com uses deceptive online advertising practices, as well as telephone customer service interactions, that lead consumers to believe they are interacting directly with a particular hotel's staff when they are trying to reserve a room. Consumers often claim they were unaware that they were interacting with a third-party until after they have been charged by Getaroom.com.
After conducting a review of GetARoom.com's most recent BBB complaints, BBB determined the allegations, and overall concerning pattern of complaints, persist.