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Additional Information

Not BBB accredited

Additional Information for Getaroom.com

View full profile

This is a multi-location business.

Find a Location

Getaroom.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Getaroom.com

      3010 Lyndon B Johnson Fwy STE 1500 Dallas, TX 75234-2780

    • Getaroom.com

      11900 Biscayne Blvd., Ste 301 North Miami, FL 33181

    Headquarters
    3010 Lyndon B Johnson Fwy STE 1500, Dallas, TX 75234-2780
    BBB File Opened:
    11/10/2005
    Years in Business:
    15
    Business Started:
    6/22/2009
    Business Started Locally:
    6/22/2009
    Business Incorporated:
    6/2/2005 in TX, USA
    Type of Entity:
    Corporation
    Alternate Business Name
    • Consumer Club, Inc.
    • ConsumerClub.com
    • Getaroom
    Business Management
    • Mr. Bill Ratliff, Senior Vice President of Operations
    • Mr. Robert Diener, President
    • Mr. David Litman, CEO
    Contact Information

    Customer Contact

    • Ms. Karen Bleeker, Operations Support Manager

    Other Contacts

    • DeeDee Thompson, Consumer Consultant
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Serving Area
    • Dallas County, TX
    Business Categories
    Hotel Reservation, Hotels, Hospitality

    Pattern of Complaints

    In April 2020, Getaroom.com cooperated with BBB's 2019 request that the business adequately address a concerning pattern of BBB consumer complaints. At the time, the company communicated actions that it would take, or had already taken, to prevent similar complaints in the future. In response, BBB agreed to monitor the company's BBB complaints for up to a year. The monitoring and review were completed April 26, 2021.


    Among BBB's complaint review was a concerning pattern of complaints alleging Getaroom.com uses deceptive online advertising practices, as well as telephone customer service interactions, that lead consumers to believe they are interacting directly with a particular hotel's staff when they are trying to reserve a room. Consumers often claim they were unaware that they were interacting with a third-party until after they have been charged by Getaroom.com.


    After conducting a review of GetARoom.com's most recent BBB complaints, BBB determined the allegations, and overall concerning pattern of complaints, persist.

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