Business ProfileforGrace Sphynx Cat
Current Alerts For This Business
In January 2021, BBB challenged Grace Sphynx Cat's advertising on its website. The website used pictures of kittens claiming they were available for purchase and would be shipped to consumers. However, complaints received by BBB indicated consumers paid hundreds of dollars for pets that were never delivered.
In its research, BBB found that the pictures used by Grace Sphynx were not of their own. BBB contacted the business requesting a statement about its advertising, but no response was received.
In January 2021, BBB initiated an investigation into Grace Sphynx after receiving complaints from consumers alleging purchased pets from the company's website were never delivered.
In its investigation, BBB found two additional businesses that used the same Cedar Park address as Grace Sphynx Cat. These businesses, Shiloh’s Bengals and Faith Basset Hounds, also had similar complaints of ordering a pet without ever receiving it. The address used by the businesses is a private home that is no way associated with the companies.
BBB also found the websites for the businesses were created in late 2020. Currently, the websites are no longer operation. Furthermore, BBB found no business filing in Texas for any of the companies.
BBB reached out to the business requesting a statement about its business practices, but no response was received.
At-a-glance
Related Categories
Business Details
- Location of This Business
- Cedar Park, TX 78613-7195
- BBB File Opened:
- 11/6/2020
- Alternate Business Name
- Faith Basset Hounds
- Shiloh’s Bengals
- Business Management
- Mr. Leonie Roggers, Owner
- Mr. Mikhail Thomas, Owner
- Contact Information
Principal
- Mr. Leonie Roggers, Owner
- Mr. Mikhail Thomas, Owner
Customer Contact
- Mr. Leonie Roggers, Owner
- Additional Contact Information
Phone Numbers
- (469) 262-0253Other Phone
- (281) 401-2654Other Phone
Website Addresses
- (469) 262-0253
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.