Business ProfileforEpic Makeover
Current Alerts For This Business
On September 1, 2020 BBB corresponded with Epic MakeOver regarding a pattern of complaints:
BBB files indicate this business has a pattern of complaints concerning consumers alleging issues with Service, Refund and Exchange, and Customer Service. Consumers state that work was scheduled to begin but that no one showed up. Customers also allege that when workers did show up, they were disorganized and unfamiliar with the project. Consumers claim that they requested refunds, but did not receive them. Customers also state that they made numerous attempts to contact the business regarding their concerns, but that their phone calls were not returned.
On September 16, 2020 the company responded:
"We are responding to a recent email regarding complaints received. We take these matters seriously and are working to resolve these issues. We
are no longer taking on an additional customers at this time and are only focusing on working settle any and all existing complaints. To do this we will need a certain amount of cooperation from the customers to allow us to work through this process. Our Service and Legal team have been involved and are corresponding with such customers to seek a proper resolution. Thank you for your assistance."
We will continue to monitor any incoming complaints.
Additional business information
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 1525 Park Manor Blvd # 311, Crafton, PA 15205-4805
- BBB File Opened:
- 2/21/2020
- Years in Business:
- 5
- Business Started:
- 9/10/2019
- Business Incorporated:
- 9/10/2019
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of PA151944 for this business, issued by Pennsylvania Attorney General List of Registered Contractors. The expiration date of this license is 10/24/2021.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square
Harrisburg PA 17120
Fax: (717) 7878242
- Type of Entity:
- Limited Liability Company (LLC)
- Related Businesses
- Additional Contact Information
Phone Numbers
- (412) 513-7685Other Phone
- (412) 513-7685
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.