Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
On September 1, 2020 BBB corresponded with Epic MakeOver regarding a pattern of complaints:
BBB files indicate this business has a pattern of complaints concerning consumers alleging issues with Service, Refund and Exchange, and Customer Service. Consumers state that work was scheduled to begin but that no one showed up. Customers also allege that when workers did show up, they were disorganized and unfamiliar with the project. Consumers claim that they requested refunds, but did not receive them. Customers also state that they made numerous attempts to contact the business regarding their concerns, but that their phone calls were not returned.
On September 16, 2020 the company responded:
"We are responding to a recent email regarding complaints received. We take these matters seriously and are working to resolve these issues. We
are no longer taking on an additional customers at this time and are only focusing on working settle any and all existing complaints. To do this we will need a certain amount of cooperation from the customers to allow us to work through this process. Our Service and Legal team have been involved and are corresponding with such customers to seek a proper resolution. Thank you for your assistance."
We will continue to monitor any incoming complaints.
Important Information
Believed to be out of business
According to information in BBB files, it appears that this business is no longer in business.
Additional Info
BBB requested the business provide information on its principal, but this and other information was not provided. According to information received from the public and Epic Makeover's filing with the Pennsylvania Office of Attorney General's contractors registration, Mike McNeely is a principal of Epic Makeover. Mr. McNeely is known to the BBB as the owner of McNeely Construction LLC.
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