Department Stores
Macy'sHeadquarters
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About
This business has 1 alert
Important information
- Additional Info:
A separate report on Macy's Inc. is available upon request.
Macy’s and Bloomingdale's use Department Store National Bank (DSNB) as their credit card administrator. DSNB is a subsidiary of Citibank. A separate BBB Business Review for Citibank is available through the New York BBB.
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:The People of the State of California v. Macy's, Inc.
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On December 7, 2016, the Los Angeles City Attorney filed a lawsuit with Macy's alleging that Macy's made false and misleading statements in regard to price reductions of merchandise. The lawsuit states that Macy's advertised items on sale with a listed reference price even though the advertised items had not been offered for sale at the reference price creating a false sense of value. Under California Law, retailers are not permitted to advertise a former price of an item unless that price was the prevailing market price within three months of the advertisement, or unless the date of the former price is disclosed.
The suit seeks injunctions prohibiting further use of false reference pricing as well as civil penalties and court costs.
About This Business
Business Details
- Local BBB:
- BBB Cincinnati
- BBB File Opened:
- 1/1/1928
- Business Started:
- 1/1/1989
- Business Incorporated:
- 1/28/1994
- Type of Entity:
- Corporation
- Alternate Names:
- Macy's Credit Cards
- Macy's Credit & Customer Services, Inc.
- MCCS
- Macys Department Store
- Bloomingdales
- Macy's Goodyear Tire Service
- Macys Debt Protection
- Related Businesses:
- Macy's, Inc.
- Business Management:
- Mr. Mike Gatio, President, MCCS
- Mr. Jeff Gannette, CEO
Additional Contact Information
- Principal Contacts
- Mr. Mike Gatio, President, MCCS
- Mr. Jeff Gannette, CEO
- Fax numbers
- Primary Fax: (513) 573-2958
- Additional Phone Numbers
- Other Phone: (513) 398-5221
- Other Phone: (212) 705-2000
- Other Phone: (513) 745-5275
- Other Phone: (513) 573-2620
- Other Phone: (800) 282-8800
- Other Phone: (800) 284-7049
- Other Phone: (800) 281-0820
- Other Phone: (800) 654-2813
- Other Phone: (502) 423-3000
- Other Phone: (513) 361-4200
- Other Phone: (513) 573-2754
- Other Phone: (800) 264-0069
- Other Phone: (866) 593-3929
- Other Phone: (800) 289-6229
- Other Phone: (513) 745-5292
- Other Phone: (800) 343-2686
- Other Phone: (800) 777-2743
- Other Phone: (800) 950-0340
- Other Phone: (513) 573-2346
- Other Phone: (270) 685-4411
- Other Phone: (800) 542-7704
- Other Phone: (877) 887-8781
- Other Phone: (800) 227-0859
- Other Phone: (513) 361-4391
- Other Phone: (513) 573-8739
- Other Phone: (513) 573-8028
Additional Information
- Refund and Exchange Policy
Returns by mail and in stores within 90 days of purchase for free. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
New or gently used Cosmetic or Fragrance product purchased at Macy's will be accepted for return.
Some departments such as fine jewelry, tech accessories and furniture have different return guidelines. Full details can be found here.
- Business Categories
- Department Stores, Online Shopping, Credit Cards and Plans, General Merchandise
More Resources
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