Business ProfileforMacy's
Current Alerts For This Business
Additional business information
A separate report on Macy's Inc. is available upon request.
Macy’s and Bloomingdale's use Department Store National Bank (DSNB) as their credit card administrator. DSNB is a subsidiary of Citibank. A separate BBB Business Review for Citibank is available through the New York BBB.
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On December 7, 2016, the Los Angeles City Attorney filed a lawsuit with Macy's alleging that Macy's made false and misleading statements in regard to price reductions of merchandise. The lawsuit states that Macy's advertised items on sale with a listed reference price even though the advertised items had not been offered for sale at the reference price creating a false sense of value. Under California Law, retailers are not permitted to advertise a former price of an item unless that price was the prevailing market price within three months of the advertisement, or unless the date of the former price is disclosed.
The suit seeks injunctions prohibiting further use of false reference pricing as well as civil penalties and court costs.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 9111 Duke Blvd., Mason, OH 45040-8999
- BBB File Opened:
- 1/1/1928
- Years in Business:
- 35
- Business Started:
- 1/1/1989
- Business Incorporated:
- 1/28/1994
- Type of Entity:
- Corporation
- Alternate Business Name
- Macy's Credit Cards
- Macy's Credit & Customer Services, Inc.
- MCCS
- Related Businesses
- Business Management
- Mr. Mike Gatio, President, MCCS
- Mr. Jeff Gannette, CEO
- Contact Information
Principal
- Mr. Mike Gatio, President, MCCS
- Mr. Jeff Gannette, CEO
- Additional Contact Information
Fax Numbers
- (513) 573-2958Primary Fax
Phone Numbers
- (513) 398-5221Other Phone
- (212) 705-2000Other Phone
- (513) 573-2958
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/04/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
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