Roofing Contractors
ABC Roofing Inc.Find BBB Accredited Businesses in Roofing Contractors.
Complaints
Current Alerts For This Business
A file review was performed due to the number of complaints we have received for this business. For the three-year reporting period, ABC Roofing Inc. has received 36 complaints. 26 of the 36 complaints occurred within the last 12 months constituting a 72% increase.
Out of the 26 complaints, 9 have been closed as “No Response”. This means ABC Roofing Inc. has failed to respond to BBB or address the consumer’s concerns.
Consumers Allege:
1- Delayed communication regarding concerns.
2- Trouble with starting and completing repairs or updates regarding service.
3- Denied or delayed refunds.
BBB strongly suggests that ABC Roofing Inc. submits a response to the 9 complaints that have been closed as “No Response.” ABC Roofing Inc. should consider reviewing your internal policies and procedures due to the increase in BBB complaints.
ABC Roofing Inc. may benefit by:
1- Having better communication with consumers, for example: dedicating a department readily available to assist with consumer concerns regarding refunds and repairs.
2- Providing a more accurate explanations of status and turn-around times.
3- Notifying consumers when there is an issue with obtaining replacement materials, payment schedules and/or providing alternative methods for resolve.
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