Roofing Contractors
ABC Roofing Inc.Find BBB Accredited Businesses in Roofing Contractors.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
A file review was performed due to the number of complaints we have received for this business. For the three-year reporting period, ABC Roofing Inc. has received 36 complaints. 26 of the 36 complaints occurred within the last 12 months constituting a 72% increase.
Out of the 26 complaints, 9 have been closed as “No Response”. This means ABC Roofing Inc. has failed to respond to BBB or address the consumer’s concerns.
Consumers Allege:
1- Delayed communication regarding concerns.
2- Trouble with starting and completing repairs or updates regarding service.
3- Denied or delayed refunds.
BBB strongly suggests that ABC Roofing Inc. submits a response to the 9 complaints that have been closed as “No Response.” ABC Roofing Inc. should consider reviewing your internal policies and procedures due to the increase in BBB complaints.
ABC Roofing Inc. may benefit by:
1- Having better communication with consumers, for example: dedicating a department readily available to assist with consumer concerns regarding refunds and repairs.
2- Providing a more accurate explanations of status and turn-around times.
3- Notifying consumers when there is an issue with obtaining replacement materials, payment schedules and/or providing alternative methods for resolve.
Important Information
Advertising Review
On November 6, 2024, the Better Business Bureau (BBB) requested the claim "A+ rated with the BBB" and the BBB Trademark Logo currently advertised on their website to be removed. At the time, the official BBB rating was an "F" due to unanswered/unresolved consumer complaints. The business was not accredited at the time and has since been removed, but has not notified the BBB regarding a response to the unanswered/unresolved pattern of complaints.
Upon further review of the website, the BBB identified additional advertising concerns that require modification, removal, or substantiation. Specifically, the claim(s) "We are fully insured, bonded, and registered throughout Ohio", "GAF – Roofing Certified Weather Stopper Roofing Contractor", and a Owens Corning Roofing “Top Of The House” Certified Preferred Contractor. According to BBB Code of Advertising, 1. Basic Principles of the Code, Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
As of November 27, 2024 the business has not provided the necessary documentation to support these claims.
Service Area
- Medina County, OH
- Portage County, OH
- Stark County, OH
- Summit County, OH
- Wayne County, OH
- OH
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