Business ProfileforComenity Capital Bank
Current Alerts For This Business
Additional business information
Because the company processes commercial credit card accounts and billing statements for many businesses nationwide, the company advised in a letter to the BBB that an account number is necessary to address communication from our BBB in a timely manner. Therefore, we suggest that if you are filing correspondence with our office concerning this company, that you include your complete name and mailing address, the merchant's name, and the account number.
Prior to September 10, 2021, BBB published 25% of complaint details, as a representative sample of complaints for this business, consistent with national BBB policy.
At-a-glance
Related Categories
Overview
Comenity Capital Bank provides branded private-label and co-branded credit cards to consumers of various retail establishments.
The scope of this BBB Business Profile concerns Comenity Capital Bank.
Other BBBs maintain separate BBB Business Profiles on the retail establishments that are clients of Comenity Capital Bank, and those other profiles are available by searching at http://www.bbb.org/
Business Details
This is a multi-location business.
- Headquarters
- PO Box 183003, Columbus, OH 43218-3003
- BBB File Opened:
- 11/29/2006
- Years in Business:
- 21
- Business Started:
- 1/1/2003
- Type of Entity:
- Corporation
- Alternate Business Name
- Build.com ((credit accounts handled by Comenity Capital Bank)
- IKEA (credit accounts handled by Comenity Capital Bank)
- Floor & Decor
- Hours of Operation
Primary
- M:
- 8:00 AM - 10:00 PM
- T:
- 8:00 AM - 10:00 PM
- W:
- 8:00 AM - 10:00 PM
- Th:
- 8:00 AM - 10:00 PM
- F:
- 8:00 AM - 10:00 PM
- Sa:
- 8:00 AM - 10:00 PM
- Su:
- Closed
- Business Management
- Mr. Ron Ostler, SVP, Banking & Governance
- Ms. Andrea Moss, President
- Ms. Stephanie Gram, Director of Customer Care
- Ms. Julie Fire, VP, Customer Care
- Contact Information
Principal
- Ms. Andrea Moss, President
Customer Contact
- Ms. Stephanie Gram, Director of Customer Care
- Additional Contact Information
Website Addresses
Customer Complaints
0 Customer Complaints
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