Business ProfileforSKS Bottle & Packaging Inc

SKS Bottle has been the biggest source of frustration. Of my last 4 orders, 3 have had major delivery issues. My latest order showed items as being "in stock" and indicated they would ship soon from the order time, which, well, they did not. Three weeks after the initial order, I called customer service (on the 1st of the month) and representative Samantha promised to get to the bottom of why my order hadn't shipped at all. I asked her to request it to be overnighted because I had done the work to order early for the holiday season and SKS was clearly the one in the wrong. She assured me it would be, also insuring that I would hear from her explaining the issue as to the delay later. Not only did I not receive any other communication from her, the shipping notification I received on the 3rd showed the delivery date as the 2nd. Upon receiving the product on the 6th, I called to issue a complaint because only 1/8th of the order was received. They told me that the other products were backordered. I also asked for consideration to have a discount either applied to what was shipped to me or a future order, and I was told that my four week delay (all said and done) / being told it would be overnighted / being told I would get a call explaining what would happen which was never received - would only garner me the opportunity to return the few items I did get for a refund of them. What a disapointment. I asked to speak with the manager, specifically requesting another manager who was also named Samantha which I received in one of my previous calls, and I was told she was unavailable and was told I would be connected to Jeff. It was not a surprise when my transfer to Jeff went directly to a generic voicemail inbox. This is a master class in how NOT to run a business, and either someone is doing something unethical or perhaps current management is inept at their jobs... they certainly are at any type of customer service. I will say that the customer service rep I dealt with on the phone today (I unfortunately don't remember her name... just know it was NOT Samantha.... see above) was lovely and understood, and could hear her sympathizing for my situation, especially when telling me management was unwilling to do anything to makeup for their shortfall.

Hi *******, thank you for your feedback. We will be contacting you via the information provided on your order to get more details to see what we can do to get this issue resolved for you as soon as possible. Thanks again for taking the time to leave us a review, and for the opportunity to make this right for you.