BBB of Upstate New York
Albany, Buffalo, Rochester & Syracuse regions
About Us
Better Business Bureau services the 48 counties of Upstate New York from our headquarters in Amherst.
Programs and Services
Meet the Business Relations Team
Our Business Relations team works with local companies and organizations to guide them through the BBB Accreditation process.
Your BBB Guide
This handy guide provides information on BBB Accreditation and benefits. Bookmark it on your computer!
Charity Review
BBB evaluates charities against 20 Standards of Accountability, which cover governance and oversight, finances, fundraising, and solicitations.
Consumer Resources
Here you will find information on BBB's Consumer Resources available online,
Consumer Guide
Our latest guide helps you navigate BBB resources and gives information to help you protect yourself from common scams.
BBB Webinar Series
BBB offers educational webinars for Accredited Businesses and Community Partners, presented by experts in their fields.
2021 BBB Torch Award for Ethics
Learn about this year's award winners here!
Resources for Senior Citizens
BBB provides in-person (when applicable) and virtual events to educate senior populations across Upstate New York.
Meet the Executive Team
BBB's Executive Team leads BBB of Upstate New York
BBB Community Partners
Better Business Bureau serves the 48 counties of Upstate New York. We do this by partnering with local chambers of commerce, business organizations, builders associations, and others to bring BBB information to your communities.
Board of Directors
Meet the 2021 BBB of Upstate New York Board of Directors
Meet the Business Retention Team
The Retention Team is here to help our BBB Accredited Businesses
BBB Programs
BBB offers programs to the community free of charge. Check out our current virtual offerings.
Meet the Marketing & Communications Team
BBB's MarCom team provides information on BBB programs, services, and works with the media to get scam information to the public.
Revocation of Accreditation
Revocation of Better Business Bureau Accreditation happens after a review by BBB’s ethics & standards committee and the BBB board of directors.