About

Important information

• Additional Info:

  Better Business Bureau conducted an investigation into this business, with the initial contact on November 30, 2022, with the following questions: proof of licensing required in the areas of business, list of all locations both physical and remote, a list of all company owners and any companies they have ownership in, and an appropriate phone number for the business. BBB also requested that the business address a pattern of complaints, BBB urges consumers to use caution based on a pattern of complaints that exist concerning credit cards still being charged after items have been canceled and refunds are not being issued to their customers. Furthermore, consumers have also claimed that they are receiving the wrong size pool covers and are unable to return them because they have been opened and used.

  
  
• Advertising Review:

  BBB sent correspondence to Pool Splash on November 30, December 15, December 30, 2022, and January 17, 2023, requesting substantiation for the claim of a "Best Price Guarantee" on the website https://www.poolsplash.com/.
  
  According to BBB’s Code of Advertising:
  
  12. Lowest prices, underselling claims
  
  Despite an advertiser’s best efforts to ascertain competitive prices, the rapidity with which prices fluctuate and the difficulty of determining prices of all sellers at all times preclude an absolute knowledge of the truth of unqualified underselling/lowest price claims.
  
  12.1 Advertisers must have proper substantiation for all claims prior to dissemination.
  
  12.2 Unqualified underselling claims must be avoided.
  
  12.3 Advertisers can lessen the potential for consumer confusion by appropriate qualifications to any underselling/lowest price claim, such as by stating, if truthful, that the advertiser will meet or beat a lower price. In such circumstances, the advertiser must comply with Section 13.
  
  13. Price equaling, meeting competitors’ prices
  
  13.1 Advertisements which set out company policy of matching or bettering competitors' prices may be used, provided that:
  
  13.1.1 The offer is made in good faith;
  
  13.1.2 The offer clearly and conspicuously discloses fully any material and significant conditions which apply including, if applicable, what evidence a consumer must present to take advantage of the offer; and
  
  13.1.3 The terms of the offer are not unrealistic or unreasonable for the consumer.
  
  13.2 Advertisers should be aware that such claims, unless appropriately qualified, may create an implicit obligation to adjust prices generally for specific products or services. This may be the case where the advertiser’s price for a product or service is not as low as or lower than a competitor’s price.
  
  BBB requested that the terms and conditions of the Best Price Guarantee be added to the advertising. To date, the business has not responded to our request.