Complaints
Current Alerts For This Business
BBB files indicate a Pattern of Complaints concerning the company's order fulfillment, product quality and customer service practices. Consumers are telling BBB about the problems they encounter after purchasing household furnishings from 1Stop Bedrooms. Many consumers allegedly made multiple attempts to contact the company to obtain an update on the status of their orders, but cannot get a response. A number of consumers reportedly encounter an issue with damaged or poor quality merchandise while others claim that orders are delivered with items missing. Most consumers that have contacted BBB claim they experience extreme difficulty in getting a resolution from the company concerning their requests for repair, replacement or refund for the items they bought.
As of July 2024, consumers continue to report persistent issues with 1 Stop Bedrooms regarding delays in delivery, damaged products, and customer service concerns. Many consumers cite communication problems with 1 Stop Bedroom's representatives as the cause of significant frustration as well as the obstacle to sorting out repair, return, refund or other issues with the company.
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