Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate a Pattern of Complaints concerning the company's order fulfillment, product quality and customer service practices. Consumers are telling BBB about the problems they encounter after purchasing household furnishings from 1Stop Bedrooms. Many consumers allegedly made multiple attempts to contact the company to obtain an update on the status of their orders, but cannot get a response. A number of consumers reportedly encounter an issue with damaged or poor quality merchandise while others claim that orders are delivered with items missing. Most consumers that have contacted BBB claim they experience extreme difficulty in getting a resolution from the company concerning their requests for repair, replacement or refund for the items they bought.
As of July 2024, consumers continue to report persistent issues with 1 Stop Bedrooms regarding delays in delivery, damaged products, and customer service concerns. Many consumers cite communication problems with 1 Stop Bedroom's representatives as the cause of significant frustration as well as the obstacle to sorting out repair, return, refund or other issues with the company.
Important Information
Pending Government Action
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.
On January 15, 2025, New York Attorney General Letitia James announced she had filed a lawsuit against Payless Furniture, Inc. d/b/a 1StopBedrooms, a Brooklyn-based furniture store, for cheating New York consumers. The Office of the Attorney General (OAG) opened an investigation into 1StopBedrooms after receiving hundreds of complaints and found that the store charged customers exorbitant cancellation fees, falsely promoted 30-day “hassle-free” returns, and delivered damaged products with no opportunity for a refund or exchange. Through this lawsuit, Attorney General James is seeking an injunction to stop 1StopBedrooms from continuing to cheat customers, restitution, and civil penalties.
1StopBedrooms is an online furniture store headquartered in Midwood, Brooklyn. The OAG’s investigation found that 1StopBedrooms advertises furniture on its online store as in stock and displays a short “shipping” date. However, the actual delivery dates are much later than the advertised date once a purchase has been made. The store also charged customers a 15 percent “restocking” fee plus a $2.25/lb. return shipping fee to cancel orders that were significantly delayed. Additionally, the store did not refund customers for delivery fees on orders that were canceled. Several customers only received partial refunds, and others did not receive any refunds on canceled orders.
Once customers made an online purchase, 1StopBedrooms often contacted customers that an important part of the furniture they ordered was missing from their purchase price, and charged customers additional bogus fees. 1StopBedrooms also failed to correct or help customers who received damaged, missing, or incorrect furniture deliveries. The store advertises that customers have only 24 hours to report damaged furniture to receive a refund. However, 1StopBedrooms failed to adequately repair damaged furniture or respond to customers’ complaints. The store also told customers that a refund could be issued if they withdrew their complaints with the Better Business Bureau or other online review platforms.
Through this lawsuit, Attorney General James is seeking to stop 1StopBedrooms from continuing to cheat consumers and obtain restitution and civil penalties.
Customer Complaint
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.
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