Business ProfileforPioneer Credit Recovery, Inc.
Current Alerts For This Business
BBB finds that a pattern of complaints exist concerning alleged collection complaints against your company. Consumers alleged concerns with violations for FCDPA.
The business responded with the following:
Borrower satisfaction is of paramount importance to us. While the inventory managed by Pioneer Credit Recovery, Inc. (Pioneer) increased by nearly 250 percent in the last year, the substantiated complaints remained minimal at 0.0002% of the accounts in inventory. This clearly demonstrates our commitment to borrower satisfaction and the effectiveness of the complaint handling process. Pioneer's process for managing complaints is first and foremost based on training our staff effectively. Having an educated, well-informed staff that can expertly educate borrowers on all aspects of the collection process is the ideal approach to preventing complaints and ensuring positive borrower outcomes. However, due to the volume of interaction between Pioneer and borrowers, it is expected that some complaints will be filed. Proper handling of such complaints is paramount to ensuring borrower satisfaction. The Customer Advocate Department is Pioneer's independent, centralized team that is dedicated to working with subject matter experts in the Operations, Compliance, and legal departments to address and resolve all complaints. Our Customer Advocate Team plays a critical rate in measuring customer satisfaction. Through established processes for the intake and resolution of complaints, they identify root causes and trends that could be indicative of internal control deficiencies and/or regulatory compliance risks. We believe that based upon the above facts, processes, and overall statistical results that your concerns have been addressed.
Additional business information
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On January 18, 2017, the Illinois Attorney General filed a lawsuit in Circuit Court of Cook County, Illinois. Charges filed allege the business is in violation of state law prohibiting Consumer Fraud and Deceptive Business Practices Act; putting student borrowers into expensive subprime loans that it knew were going to fail. The matter is pending. For more details, go to Illinois Attorney General Press Release.
In response to these charges, the business provided the following statement
The allegations of the Consumer Financial Protection Bureau, Illinois Attorney General, and Washington Attorney General are unfounded, and the timing of these lawsuits-midnight action filed on the eve of a new administration-reflects their political motivations. Pioneer welcomes clear and well-designed guidelines that all parties can follow, and we had hoped our extensive engagement with the regulators would achieve this objective.
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On January 18, 2017, the Washington Attorney General filed a lawsuit in State of Washington King County Superior Court. Charges filed allege the business is in violation of state law prohibiting Consumer Protection Act, relating to the origination, servicing and collection of student loans (Those practices included improperly steering financially distressed students toward short-term forbearances, engaging in aggressive and misleading collection tactics and more.). The matter is pending. For more details, go to the Washington State Attorney General Press Release.
In response to these charges, the business provided the following statement
The allegations of the Consumer Financial Protection Bureau, Illinois Attorney General, and Washington Attorney General are unfounded, and the timing of these lawsuits-midnight action filed on the eve of a new administration-reflects their political motivations. Pioneer welcomes clear and well-designed guidelines that all parties can follow, and we had hoped our extensive engagement with the regulators would achieve this objective.
At-a-glance
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Debt Collection Services Please see our website for additional information: https://www.pioneercreditrecovery.com/
Arcade, NY 800-836-2442
Horseheads, NY 855-284-4891
Moorestown, NY 866-372-6840
Perry, NY 800-515-3102
Business Details
This is a multi-location business.
- Headquarters
- 26 Edward St, Arcade, NY 14009-1012
- BBB File Opened:
- 3/1/1988
- Years in Business:
- 39
- Business Started:
- 7/1/1985
- Business Started Locally:
- 7/1/1980
- Business Incorporated:
- 12/13/2001
- Accredited Since:
- 12/24/1997
- Type of Entity:
- Corporation
- Alternate Business Name
- PCR Inc.
- Business Management
- Mr. Michael Schneider, Senior Complaint Resolution Specialist
- Mr. Jeffery W Mersmann, President
- Contact Information
Principal
- Mr. Jeffery W Mersmann, President
- Additional Contact Information
Phone Numbers
- (855) 284-4891Other Phone
- (800) 515-3102Other Phone
Email Addresses
- Complaint
- Inquiry
- (855) 284-4891
Industry Tip
BBB Tips on Collection Agencies: Understand your rights as a consumer when it comes to debt collection
Customer Complaints
0 Customer Complaints
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