Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Atrium Health has 67 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Atrium Health

      1000 Blythe Blvd Charlotte, NC 28203-5812

      BBB Accredited Business
    • Atrium Health

      101 E W T Harris Blvd Ste 5001 Charlotte, NC 28262-3574

      BBB Accredited Business
    • Atrium Health

      119 Market Place Ave Mooresville, NC 28117-8189

      BBB Accredited Business
    • Atrium Health

      1025 Morehead Medical Dr Ste 200 Charlotte, NC 28204-2965

      BBB Accredited Business
    • Atrium Health

      275 Beatty Dr Belmont, NC 28012-2715

      BBB Accredited Business

    Business ProfileforAtrium Health

    Hospital
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.4/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/12/2006

    Years in Business: 84

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Atrium Health has 67 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Atrium Health

        1000 Blythe Blvd Charlotte, NC 28203-5812

        BBB Accredited Business
      • Atrium Health

        101 E W T Harris Blvd Ste 5001 Charlotte, NC 28262-3574

        BBB Accredited Business
      • Atrium Health

        119 Market Place Ave Mooresville, NC 28117-8189

        BBB Accredited Business
      • Atrium Health

        1025 Morehead Medical Dr Ste 200 Charlotte, NC 28204-2965

        BBB Accredited Business
      • Atrium Health

        275 Beatty Dr Belmont, NC 28012-2715

        BBB Accredited Business
      Location of This Business
      1000 Blythe Blvd, Charlotte, NC 28203-5812
      BBB File Opened:
      6/5/1995
      Years in Business:
      84
      Business Started:
      10/7/1940
      Accredited Since:
      9/12/2006
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Number of Employees:
      65000
      Alternate Business Name
      • Carolinas HealthCare System
      • Carolinas HealthCare System - Levine Children's Hospital
      • Carolinas HealthCare System Behavioral Health - Charlotte
      • Anson Community Hospital
      • Carolinas HealthCare System - Anson
      • Stanly Regional Medical Center
      • Stanly Manor
      • Carolinas HealthCare System - Cleveland
      • Cleveland Regional Medical Center
      • Carolinas HealthCare System Behavioral Health - Davidson
      • Carolinas HeathCare System - NorthEast Rehabilitation
      • Carolinas HealthCare System - Kings Mountain
      • Carolinas HealthCare System - Sardis Oaks
      • Carolinas HealthCare System - Cleveland Pines Nursing Center
      • Carolinas HealthCare System - Jesse Helms Nursing Center
      • Carolinas HealthCare System - Huntersville Oaks
      • Carolinas HealthCare Systems - NorthCross Family Physicians
      • Healthy@Home
      • Charlotte Medical Clinic
      • Sanger Clinic (The)
      • Cotswold Family Medicine
      • Elizabeth Family Medicine
      • Mecklenburg Medical Group, Inc.
      • South Lake Pediatrics
      • MedCenter Air
      • University Pediatrics
      • Carolinas HealthCare System Blue Ridge - Morganton
      • University Hospital
      • Eastover OB/GYN
      • Carolinas Medical Center - Main
      • Carolinas Palliative Care and Hospice Group - LCH
      • Carolinas Medical Center - Lincoln
      • Carolinas Medical Center - Mercy
      • Carolinas Medical Center - NorthEast
      • Carolinas Medical Center - Pineville
      • Carolinas Medical Center - Union
      • Carolinas Medical Center - University
      • Kings Mountain Hospital
      • Carolinas Medical Center - Randolph Behavioral Center
      • Carolinas Rehabilitation - Main
      • Carolinas Rehabilitation - Mt. Holly
      • Crawley Memorial Hospital
      • Carolinas Medical Center - Morganton
      • Carolinas Medical Center - Valdese
      • Carolinas HealthCare System Medical Group
      • Stanly Medical Services
      • Scotland Regional Health Network
      • St. Luke's Physicians Network
      • Cannon Memorial Hospital
      • MedWest - Harris
      • MedWest - Haywood
      • MedWest - Swain
      • St. Luke's Hospital
      • MedWest Physician Network
      • Murphy Group Practice
      • College Pines Nursing Center
      • Edwin Morgan Center
      • Grace Heights Health & Rehabilitation Center
      • Lillie Bennett Nursing Center
      • Murphy Medical Center Nursing Home
      • Cotswold Pediatrics
      • Carolina Orthopaedic Surgery Associates
      • Scotland Memorial Hospital
      • Atrium Health Levine Children's Rocky River Pediatrics
      • Atrium Health East Charlotte Family Physicians
      Business Management
      • Atrium Customer Care Line
      • Ms. Cynthia Mackey, Corporate Contact
      • Mr. Thomas Meyers, Customer Service Specialist
      • Mr. Kyle Bossard, Manager of Customer Service
      Contact Information

      Principal

      • Atrium Customer Care Line

      Customer Contact

      • Atrium Customer Care Line
      • Ms. Cynthia Mackey, Corporate Contact
      • Mr. Thomas Meyers, Customer Service Specialist
      • Mr. Kyle Bossard, Manager of Customer Service
      Additional Contact Information

      Fax Numbers

      • (704) 512-3745
        Primary Fax
      • (803) 835-0421
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      David B.

      1 star

      12/03/2021

      Made an appointment at Atrium Family Practice in ******** ** for Monday 12/6/21. Received a text from Atrium advising of early appointment that was available for 12-3-21 at 12:10pm. I confirmed that I would take that appointment. Received text for online check in and completed it. Arrived at Atrium family practice at 11:45 am: Received text from Atrium states to text (Here) when I arrive. Did that and received a text stating to remain in my vehicle and I would receive text when my provider was ready. If I do not by the time that my appointment time arrives to respond to this text and I would be connected to a representative. Appointment time arrived I did not receive notification so I responded to the text. Waited 10 more minutes and no response so I responded to the text again. After 10 more minutes still no response so I responded to the text a 3rd time. Still no response so I called the practice to let them know that I was here waiting in the parking lot. I received an automated message stating that they had an extended hold time and that I could leave my name and number for a call back, so I did. waited another 15 minutes and no call back so I gave up and left. 15 minutes after leaving I received an automated call back from Atrium and was put on hold. After 12 minutes of being on hold I gave up again and just ended the call. Just thought that Atrium would like to be aware of my unfortunate experience with there appointment set up with there online app and automated texting system. Hope that it doesnt happen to anybody else..

      Local BBB

      BBB of Southern Piedmont and Western N.C.

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.