Business ProfileforFamily Fitness
Current Alerts For This Business
On April 17, 2019, the business reached a Consent Judgement with the State of Michigan Attorney General, resolving a four-count complaint for alleged violations of the state's Consumer Protection Act filed in September 2017.
The judgment orders the company to pay up to $220,000 to the Attorney General's Office over the next three years, $190,000 of which will be made available to consumers affected by the company's poor business practices.
The Attorney General's Office launched an investigation into the poor business practices of the company after receiving hundreds of consumer complaints. A class-action lawsuit was subsequently filed.
As part of the judgment Family Fitness is not allowed to charge any cancellation fees on any membership or personal training agreement resulting from a drawing or event prize. Additionally, cancellation fees on other membership or personal training agreements cannot exceed $75, regardless of when the agreements were entered. This limitation applies regardless of the number of consumers that are part of a single membership or agreement.
Consumers who have filed complaints against Family Fitness with the Michigan Attorney General's office will be receiving information about the claims process in the next few months.
If you believe you have harmed by Family Fitness misconduct and are able to document your claim, you are encouraged to file a consumer complaint at mi.gov/agcomplaints.
The Consent Order Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to https://www.michigan.gov/documents/ag/Family_Fitness_consent_judgment_signed_653361_7.pdf.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 4290 Lake Michigan Dr NW, Walker, MI 49534-4529
- BBB File Opened:
- 1/19/2016
- Contact Information
Principal
- Mr. Mic Dennis, President
Customer Contact
- Ms. Brooke Masnus, Customer Service Supervisor
Customer Complaints
0 Customer Complaints
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