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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          BBB Serving Western Michigan

          Serving 38 counties throughout Western Michigan.

          Contact Us

          3330 Claystone St SE
          Grand Rapids, MI 49546
          Get Directions
          ph:
          fax:

          our office is currently closed to the general public- available by phone only.

          Phone hours:

          Monday thru Friday: 9:00 AM - 12:00 PM ; 1:00 PM - 3:00 PM

          Languages supported:
          English, Spanish

          About Us

          At Better Business Bureau, the safety of our employees and their families are of utmost importance. Out of an abundance of caution and per CDC recommendations, we have taken the following steps to address COVID-19: -Your BBB office is temporarily operating with a limited staff.  The office is closed to the general public; however, we are available by phone from 9 a.m. - noon and 1 p.m. - 3 p.m.  If no one is available, please leave a message and someone will get back to you as soon as possible. We apologize for any inconvenience this may cause, and will do our best to keep business as usual during this time. -For all BBB services including business ratings, reviews, and complaints, please visit us online at bbb.org. Please call 616-774-8236 for general questions or consumer issues.

          Programs and Services

          For Consumers

          We're here to assist you with whatever you need, and our help is always free of charge.

          For Businesses

          Apply for Accreditation. Help us ensure your business information is accurate. Partner with us to resolve customer disputes.

          For Charities & Donors

          Explore our resources for both charities and donors.

          Educational Foundation

          The Educational Foundation works to support consumers, businesses and nonprofits through research and education.

          BBB Awards/Scholarships

          BBB celebrates students, businesses and nonprofits who help build trust in our community with our Trust Award and Torch Awards and annual scholarship program.

          About Us

          Get to know your Western Michigan BBB Staff and Board of Directors.

          File a Complaint

          File a complaint against a business you would like BBB to help you resolve.

          The BBB Accreditation Seal shows your commitment to integrity, ethical business practices, and customer service. Learn how to join the BBB community of trustworthy businesses today

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