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          Find a Location

          Booking.com USA, Inc. (Part of Booking Holdings, Inc.) has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileBooking.com USA, Inc. (Part of Booking Holdings, Inc.)

            Hotel Reservation
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4147 Eastern Ave SE

            Grand Rapids, MI 49508-3405

            Get Directions
            Visit Website
            (888) 850-3958

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            Customer Reviews

            1.03/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/9/2014

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Booking.com offers type of property; from small, family-run bed and breakfasts to executive apartments and five-star luxury suites. Their service offers 1,334,878 active properties in 225 countries and territories.

            Products & Services

            This company offers hotel reservations, accommodations and booking services.

            Business Details

            This is a multi-location business.

            Find a Location

            Booking.com USA, Inc. (Part of Booking Holdings, Inc.) has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              4147 Eastern Ave SE, Grand Rapids, MI 49508-3405
              BBB File Opened:
              11/30/2010
              Years in Business:
              16
              Business Started:
              9/2/2008
              Business Incorporated:
              8/14/2012 in DE, USA
              Accredited Since:
              5/9/2014
              Type of Entity:
              Corporation
              Number of Employees:
              700
              Alternate Business Name
              • Booking.com
              Contact Information

              Principal

              • Mr. Glenn Fogel, CEO

              Customer Contact

              • Mr. Ted Kaake, Team Leader

              Other Contacts

              • Ms. Cynthia Muller, Regional Manager
              • Ms. Tiffany Roersma, Customer Service Manager
              • Mr. Ryan Bober, CS Advanced Roles Team Lead
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Traveling soon? Be careful when booking a hotel room

              Customer Complaints

              0 Customer Complaints

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              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Brian B

              12/07/2021

              If I could give zero stars I would! Horrible hotel booking company. Seriously a Garbage Company. I asked for a refund on 3 rooms I had to cancel due to Covid19 and closed borders so I was unable to travel into Germany. Three times I had to submit documentation showing my booking confirmation and banking statement showing payment, also constantly having to email after submitting said documentation requesting information on my claim. Finally a representative called me and said my claim was going through and the full refund would be going back into my account within 24 hours. Not even 15 minutes later her "Supervisor" called me and said due to the length of time since the booking was made and today, they weren't able to provide a refund. What "company" does that!?!?! Worst customer service ever.

              Booking.com USA, Inc. (Part of Booking Holdings, Inc.) Response

              12/08/2021

              Dear **********, Thank you for choosing Booking.com. We are writing to you regarding you reservation at Hotel********, check-in date on June 13, 2020 and check-out on June 22, 2020. Please be reminded that Booking.com is a third party travel platform. Booking.com was not a trip provider for your reservation nor a charging party. Your reservation was canceled as you requested. We offered our assistance on June 3, 2020 and have not heard from you until November 16, 2021 (totally 17 months). Our services were absolutely free for you and we never charged you anything for your reservation. You may contact your bank for further assistance or Hotel******** directly. Kind regards. Viktor Y. -- Booking.com Customer Service Team

              Local BBB

              BBB Serving Western Michigan

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