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Complaint Details
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Initial Complaint
11/29/2021
- Complaint Type:
- Problems with Product/Service
- Status:
- Resolved
Staples *** has a website for employers called "Staples Associate Connection" that keeps track of the employer's hours, wages etc. However you have to sign in to the site with an ID and password. I was forced to change my password because every quarter the company dictates it's employers to change their password. I tried to get ahold of someone at the associate connection because I cannot log in to my account, so the person got back to me and couldn't hear me at all. I called three times and no one could hear me on the other end of the line.I need you to investigate this faulty connection to the company's employment site.
Business response
11/30/2021
Staples apologizes for any inconvenience caused to the associate. We have forwarded all information to the appropriate team and someone will be in contact with ****************** to walk him through how to reset his password.Customer response
11/30/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************
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