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Find a Location

Swap.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Swap.com

      2501 Internationale Pkwy Woodridge, IL 60517-4802

      BBB Accredited Business
    • Swap.com

      850 Veterans Pkwy Bolingbrook, IL 60440-4944

      BBB Accredited Business

    Business ProfileforSwap.com

    Online Consignment
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/2014

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Swap.com is an online consignment and thrift store specializing in clothing for women, men and children, as well as other gently used items such as toys, games, sporting goods, movies and books. On Swap.com, individuals sell and buy used items online. Customers who want to sell their items send the items in boxes or bags in to company's fulfillment center where company checks the items' quality and accepts only items that are good for re-use. After that the items are professionally photographed, listed, packed and stored. Individuals set their own prices for the items. All the items are available for purchase for general audience on the swap.com site. Customers can buy from multiple sellers and combine them into one shipment. Items can be returned if not satisfied.

    Business Details

    This is a multi-location business.

    Find a Location

    Swap.com has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Swap.com

        2501 Internationale Pkwy Woodridge, IL 60517-4802

        BBB Accredited Business
      • Swap.com

        850 Veterans Pkwy Bolingbrook, IL 60440-4944

        BBB Accredited Business
      Location of This Business
      2501 Internationale Pkwy, Woodridge, IL 60517-4802
      BBB File Opened:
      5/8/2013
      Years in Business:
      12
      Business Started:
      7/3/2012
      Business Started Locally:
      7/3/2012
      Business Incorporated:
      8/16/2012
      Accredited Since:
      10/1/2014
      Type of Entity:
      Corporation
      Alternate Business Name
      • Swap.com, Inc.
      • Swap.com Kids' Consignment
      Business Management
      • Mr. Juha Koponen, Manager
      • Ms. KP Brendel
      • Mr. Patrick Cassidy
      Contact Information

      Principal

      • Mr. Juha Koponen, Manager

      Customer Contact

      • Ms. KP Brendel
      • Mr. Patrick Cassidy
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: Smart Shopping Online

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mindy A

      1 star

      12/02/2021

      1 star is too many for this place and this company is a complete scam.They were having a clearance sale during Black Friday - I placed a couple orders for several items. Then Sunday I went back to place another order. I had 14 items in my cart and as I'm shopping I went to look at my shopping cart and all my items had increased in price and I'm not talking a couple of dollars - it went from being around $200 to OVER NINE HUNDRED DOLLARS. What kind of ethical company jacks the prices up on items that are in your cart. I know that your competitor doesn't do this! I tried reaching out to the company via email and the auto reply said that the response time was EIGHT DAYS. What? That is horrific customer service. Try reaching out to them and NOTHING. They keep sending me text messages about the sales they're having - yeah, I am will NEVER be shopping with this company again. Many have said it's been a month and they haven't received their orders, which crazy! Mine have been in "processing" for over a week and of course they have taken the money out of my account.I have no clue how, 1. this place is still in business and 2, how can they have a A+ rating when they have 1 stars and multiple complaints. I'll likely be submitting a complaint since I can't talk to a human and they are not responding to emails. This business needs to be shutdown!

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