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          Find a Location

          IAA has 172 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • IAA

              2 Westbrook Corporate Ctr STE 500 Westchester, IL 60154-5779

              BBB Accredited Business

            • IAA

              10100 Windisch Rd West Chester, OH 45069-4813

              BBB Accredited Business

            • IAA

              11221 Hwy 90 East Milton, FL 32583

              BBB Accredited Business

            • IAA

              100 Industrial Way Conshohocken, PA 19428-1058

              BBB Accredited Business

            • IAA

              1000 Armstrong Dr De Soto, IA 50069

              BBB Accredited Business

            Business ProfileIAA

            Auto Auction
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2 Westbrook Corporate Ctr STE 500

            Westchester, IL 60154-5779

            Visit Website
            (708) 492-7000

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Get a Quote

            Customer Reviews

            2.52/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/2009

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            IAA, Inc. (NYSE: IAA) is a leading global digital marketplace connecting vehicle buyers and sellers. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 4,000 employees and more than 200 facilities throughout the U.S., Canada and the United Kingdom. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience.

            Products & Services

            Digital Auction

            Business Details

            This is a multi-location business.

            Find a Location

            IAA has 172 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • IAA

                2 Westbrook Corporate Ctr STE 500 Westchester, IL 60154-5779

                BBB Accredited Business

              • IAA

                10100 Windisch Rd West Chester, OH 45069-4813

                BBB Accredited Business

              • IAA

                11221 Hwy 90 East Milton, FL 32583

                BBB Accredited Business

              • IAA

                100 Industrial Way Conshohocken, PA 19428-1058

                BBB Accredited Business

              • IAA

                1000 Armstrong Dr De Soto, IA 50069

                BBB Accredited Business
              Headquarters
              2 Westbrook Corporate Ctr STE 500, Westchester, IL 60154-5779
              BBB File Opened:
              8/26/2008
              Years in Business:
              42
              Business Started:
              10/22/1982
              Business Incorporated:
              8/7/1997
              Accredited Since:
              4/1/2009
              Type of Entity:
              Corporation
              Alternate Business Name
              • IAA, Inc.
              • Insurance Auto Auctions
              • Will Buy Your Car
              • Insurance Auto Auctions, Inc.
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Sidney L. Kerley
              • Mr. John W. Kett, President/CEO
              • Ms. Jeanene O'Brien
              • Ms. Dee McDonald, Director of Client Services
              • Mr. Nick Booras, Director of Marketing
              Contact Information

              Principal

              • Mr. Sidney L. Kerley
              • Mr. John W. Kett, President/CEO
              Additional Contact Information

              Fax Numbers

              • (630) 382-5628
                Other Fax
              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/22/2021

              Complaint Type:
              Advertising/Sales Issues
              Status:
              Answered
              Complaint Details Unavailable

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Abdullah K

              12/08/2021

              I bided for a 2014 maxima $7150. IAA wrote that the car have ****** miles when I looked at the pictures odometer showing *******. when i called IAA they we put 85k miles because its written on the title, what a lame excuse.
              Read 1 More Customer Review

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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