Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Independence Village has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Independence Village

      3655 N. Alpine Road Rockford, IL 61114-7351

      BBB Accredited Business
    • Independence Village

      1030 Aurora Ave Naperville, IL 60540-6277

      BBB Accredited Business

    Business ProfileforIndependence Village

    Retirement Homes
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 4/2/1998

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    For over 3 decades, Independence Village has been the trusted home to seniors wanting all the comforts of home without all the stress of home ownership.  Home cooked meals- 3 times a day, weekly housekeeping, transportation, an impressive activity and events calendar, and a long list of additional amenities and healthcare alliances combine to create our unequaled retirement experience.  However, it is our family environment, our remarkable staff, our experienced management and our legacy family ownership that are the hallmarks of our unrivaled reputation in senior living. 

    Products & Services

    Senior Living apartment rental.

    Business Details

    This is a multi-location business.

    Find a Location

    Independence Village has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Independence Village

        3655 N. Alpine Road Rockford, IL 61114-7351

        BBB Accredited Business
      • Independence Village

        1030 Aurora Ave Naperville, IL 60540-6277

        BBB Accredited Business
      Location of This Business
      3655 N. Alpine Road, Rockford, IL 61114-7351
      BBB File Opened:
      4/2/1998
      Years in Business:
      38
      Business Started:
      4/1/1986
      Business Started Locally:
      4/1/1986
      Accredited Since:
      4/2/1998
      Type of Entity:
      Sole Proprietorship
      Number of Employees:
      23
      Alternate Business Name
      • Independence Village of Naperville
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Ms. Rachel Delagrange, Manager of Business Relations
      • Ms. Susan Tuthill, Owner/Director
      Contact Information

      Principal

      • Ms. Rachel Delagrange, Manager of Business Relations
      • Ms. Susan Tuthill, Owner/Director

      Customer Contact

      • Ms. Susan Tuthill, Owner/Director
      Additional Contact Information

      Fax Numbers

      • (815) 282-9709
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.