Business ProfileforThe Bradford Exchange, Ltd.
Current Alerts For This Business
Message from business:
The Bradford Exchange is aware of potential complaints about shipping taking longer time than originally expected due to the Global Supply Chain and Shipment Carrier issues. Please be assured that if your order is unexpectedly delayed, a communication will be sent to you via email, mail or phone. Updates on Orders Status can also be accessed via our website.
If you have a general Customer Service inquiry, such as the status of your return or refund, we encourage you to call 1-800-323-5577 for assistance. NOTE: Product returns normally take up to 2-3 weeks to be received and processed. If you have questions about a subscription plan that you are collecting, please feel free to view the details of the collection on our website or contact our Customer Service department for assistance.
If your question is about the Bradford Rewards program or that you no longer wish to be enrolled in the Rewards program, please contact 877-518-2644 and a representative will be able to assist you. This number is only for the rewards program.
Thank you for shopping with us.
Additional business information
The Bradford Exchange is not affiliated with the correspondence or its sender in any way. The entity who is issuing these letters and checks is misrepresenting and misusing the company's name, address, and identity.
Consumers are encouraged to send the fraudulent solicitation letters to their local Postal Inspection Service Branch. To find the location nearest you, please go to http://www.usps.com/ncsc/locators/find-is.html and type in your city and state or zip code. After doing so, you will be given the appropriate location and phone number that you can contact.
For Chicago and local residents, please go to:
433 W Harrison St FL 6
Chicago, IL 60699-0002
Phone : 312-983-7900
Fax : 312-983-6300
On February 10, 2021, the business entered into a Consent Order with the State of Minnesota Department of Commerce. The Consent Order settles allegations that the business conducted bullion product transactions with Minnesota consumers in
amounts substantially exceeding statutory thresholds, without having first registered with the Minnesota Department of Commerce. Under terms of the Consent Order, the business agreed to civil penalty in the amount of $7,500 and cease and desist from violating any laws, rules, or orders related to the duties and responsibilities entrusted to the Commissioner under Minnesota Statute Chapters 45 and 80G. The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.
At-a-glance
Customer Complaints
6 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 9333 N Milwaukee Ave, Niles, IL 60714-1303
- BBB File Opened:
- 3/1/1973
- Years in Business:
- 51
- Business Started:
- 1/12/1973
- Business Started Locally:
- 1/12/1973
- Business Incorporated:
- 2/8/1962
- Accredited Since:
- 8/1/1989
- Type of Entity:
- Corporation
- Alternate Business Name
- The Bradford Exchange Check Company, LTD
- Bradford Editions
- Bradford Exchange
- Business Management
- Ms. Ann Hamilton, General Counsel
- Ms. Stacy Sears, Company Contact
- Mr. Ken Gustin, Chief Administrative Officer
- Mr. Richard Tinberg, President & CEO
- Contact Information
Principal
- Ms. Stacy Sears, Company Contact
- Mr. Richard Tinberg, President & CEO
Customer Contact
- Ms. Stacy Sears, Company Contact
- Additional Contact Information
Fax Numbers
- (847) 966-3121Primary Fax
- (877) 272-3367Other Fax
Phone Numbers
- (800) 323-5577Other Phone
- (866) 907-3607Other Phone
Email Addresses
- Customer Service
- (847) 966-3121
Customer Complaints
6 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/03/2021
- Complaint Type:
- Problems with Product/Service
- Status:
- Resolved
Customer Reviews
11 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Carol F
1 star12/08/2021
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