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Find a Location

Pivotal Home Solutions has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pivotal Home Solutions

      1751 W. Diehl Road Ste. 200 Naperville, IL 60563-4843

      BBB Accredited Business
    • Pivotal Home Solutions

      100 International Dr Ste 175 Portsmouth, NH 03801-6854

    • Pivotal Home Solutions

      PO Box 3042 Naperville, IL 60566-7042

      BBB Accredited Business
    • Pivotal Home Solutions

      PO Box 509 Portsmouth, NH 03802-0509

    • Pivotal Home Solutions

      100 International Dr # 175 Portsmouth, NH 03801-6854

    Business ProfileforPivotal Home Solutions

    Home Warranty Plans
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.46/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/2010

    Years in Business: 32

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Pivotal Home Solutions provides home repair, maintenance and leasing plans for homeowners and businesses. Their plans cover expenses that arise from everyday repairs to appliances, lines and systems. They have been operating for more than 20 years and service several states through their various brands.

    Products & Services

    Repair Service Contracts, Maintenance Service Contracts, Water Heater Leasing

    Business Details

    This is a multi-location business.

    Find a Location

    Pivotal Home Solutions has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pivotal Home Solutions

        1751 W. Diehl Road Ste. 200 Naperville, IL 60563-4843

        BBB Accredited Business
      • Pivotal Home Solutions

        100 International Dr Ste 175 Portsmouth, NH 03801-6854

      • Pivotal Home Solutions

        PO Box 3042 Naperville, IL 60566-7042

        BBB Accredited Business
      • Pivotal Home Solutions

        PO Box 509 Portsmouth, NH 03802-0509

      • Pivotal Home Solutions

        100 International Dr # 175 Portsmouth, NH 03801-6854

      Headquarters
      1751 W. Diehl Road Ste. 200, Naperville, IL 60563-4843
      BBB File Opened:
      6/16/2000
      Years in Business:
      32
      Business Started:
      1/1/1992
      Business Started Locally:
      1/1/1992
      Business Incorporated:
      11/4/1992
      Accredited Since:
      5/1/2010
      Type of Entity:
      Corporation
      Number of Employees:
      1500
      Alternate Business Name
      • D.M. Dykstra
      • Nicor Services
      • Tradewinds Heating & Air Conditioning
      • Pivotal Home Solutions Co.
      • Nicor National
      • Nicor Home Solutions
      • Hawthorn Heating and Air Conditioning
      • Nicor Home Services
      • Nicor Energy Services Company
      Hours of Operation

      Primary

      M:
      12:00 AM - 12:00 AM
      T:
      12:00 AM - 12:00 AM
      W:
      12:00 AM - 12:00 AM
      Th:
      12:00 AM - 12:00 AM
      F:
      12:00 AM - 12:00 AM
      Sa:
      12:00 AM - 12:00 AM
      Su:
      12:00 AM - 12:00 AM
      Business Management
      • Ms. Flor Alfaro, Complaint Handler
      • Mrs. Meg Hillock, Customer Service Manager
      • Ms. Tamara Ferguson, Complaint Manager
      Contact Information

      Principal

      • Mrs. Meg Hillock, Customer Service Manager

      Customer Contact

      • Ms. Flor Alfaro, Complaint Handler
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Purchasing a home warranty plan

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kenneth K

      5 stars

      12/04/2021

      Very efficient service when setting up appointments for maintenance updates.

      Pivotal Home Solutions Response

      12/06/2021

      Thanks for the feedback, *******!

      Local BBB

      BBB of Chicago & Northern Illinois

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