About
Overview
BBB Accredited Since: 2/1/2010
Years in Business: 33
Payment methods:
Utility billing on select utilities may be available. MasterCard, Visa, Discover or Automated Clearing House payments from your bank account.
BBB Accreditation & Rating
About This Business
Products and Services
Photos and Videos
Business Details
- Local BBB:
- BBB of Chicago & Northern Illinois
- BBB File Opened:
- 6/16/2000
- Business Started:
- 1/1/1992
- Business Started Locally:
- 1/1/1992
- Type of Entity:
- Sole Proprietorship
- Alternate Names:
- Nipsco
- D.M. Dykstra
- Tradewinds Heating & Air Conditioning
- Pivotal Home Solutions
- Pivotal Home Solutions Co.
- Hawthorn Heating and Air Conditioning
- Related Businesses:
- Nipsco Home Solutions
- Business Management:
- Ms. Flor Alfaro, Customer Advocacy Manager
- Ms. Tamara Ferguson, escalations Specialist
- Number of Employees:
- 1500
Additional Contact Information
- Principal Contacts
- Ms. Flor Alfaro, Customer Advocacy Manager
- Additional Phone Numbers
- Other Phone: (630) 444-2387
- Other Phone: (708) 371-3220
- Other Phone: (877) 642-6747
- Other Phone: (800) 537-5724
- Other Phone: (800) 373-1100
- Other Phone: (888) 491-7308
- Social Media
Additional Information
- Refund and Exchange Policy
- You may cancel your agreement at any time as described below by calling the toll-free number listed on your Welcome Letter or providing cancellation in writing to: Warranty Program, P.O. Box 3042, Naperville, Illinois 60566-7042. The company may cancel the agreement prior to the end of the current twelve (12) month term for fraud, exploitation of program, abuse, material misrepresentation, non-payment, for violation of any of the terms and conditions of the agreement, unsafe working conditions, or if required to do so by any regulatory authority. If either you or Pivotal Home Solutions cancels the agreement within thirty (30) days from the commencement date and you have not made any request for service hereunder, you will receive a full refund of the agreement purchase price paid. If you or the company cancels
the agreement after thirty (30) days from the commencement date but before the annual coverage term ends, coverage shall continue for the balance of the monthly period in which the agreement is cancelled, and you shall
receive a refund of any advance payments for coverage less the cost of any service.
received under this Agreement, if any, that You have made for the period of time
beyond the monthly period in which this Agreement is cancelled. - Business Categories
- Home Warranty Plans, Heating and Air Conditioning, Major Appliance Services, Water Heater Repair, Warranty Plans
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