Business ProfileforTrustmark Companies

Trustmark is a disguised subcontractor employed by PSERS, unfortunately completely unsupervised, and unaccountable as a departmental "shell" which is known as Health Options Plan or HOP (retiree insurance group) in ********* **., sometimes known as CoreSource from IL)It has required four months to make all the hidden connections from HOP to TRustmark (CoreSource) to PSERS. None of the above publish names or direct phone numbers for any person or department.After Trustmark false statements to me and their repeated "pass the buck" phone contacts from me, I began to communicate solely in writing. I have written copies of all correspondence below.Trustmark incompetence involved four consecutive Process errors and repeated denial of their own process flaws in simply allowing retirees to apply for insurance coverage *********** delaying my coverage approximately six weeks. PSERS refused to accept accountability or to intervene with terrible process errors and verbal abuse of HOP customer (me) by ********************** (CoreSource) subcontractor When Trustmark/CoreSource errors in their Process were finally acknowledged (by PSERS, NOT by Trustmark), the next round of errors began with more incompetence and Trustmark ignorance of Trustmark's own system of nonexistent proof of insurance for retiree to share with providers -- missing or no insurance cards. Errors on proof of coverage delayed another month coverage for medical supplement, and vision insurance (now corrected after two months). Both dental and prescription insurance have continuing errors to this date (four months), such that my dentist's shock (at Trustmark's camouflage and denial) and with unusual provider patience and compassion are trying to help me gain proof of dental coverage for me.Finally, now after four months of ignorance and errors, it is clear that Trustmark is invoking illegal pricing by "bait and switch" tactic, which is published, ***************************************** promise of unchanging (lifetime) rates for Trustmark insurance coverage, in combination of a personalized statement of published rates for me (personally) which HOP refuses to honor. HOP (TRustmark/CoreSource) has forced me to buy (with threats of cancellation to ******** Part D) their insurance at at a higher rate than my published, personalized (lifetime) rate, which Trustmark/CoreSource/HOP they claim that they will lower next year . . . This switch is in spite of the fact that I am younger (therefore less costly to insure) than their actuarial rate tables, in spite of the fact that I received "personalized" rates and in spite of the fact that HOP (Trustmark/CoreSource) promises stable rates for lifetime in their glossy marketing materials.Trustmark (subcontractor) is enmeshed in incompetence and in Process flaws and logistical errors, unaccountable to retiree customers, unaccountable to PSERS, anonymous to all by name and address, working through a shell called "HOP" in *********, ** and using illegal bait and switch marketing.