Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Gerber Collision & Glass has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Gerber Collision & Glass

      400 W Grand Ave Elmhurst, IL 60126

    • Gerber Collision & Glass

      8250 Skokie Blvd Skokie, IL 60077-2543

    • Gerber Collision & Glass

      3030 Satellite Blvd Duluth, GA 30096-5807

    Business ProfileforGerber Collision & Glass

    Auto Body Repair and Painting
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.22/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Gerber Collision & Glass has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Gerber Collision & Glass

        400 W Grand Ave Elmhurst, IL 60126

      • Gerber Collision & Glass

        8250 Skokie Blvd Skokie, IL 60077-2543

      • Gerber Collision & Glass

        3030 Satellite Blvd Duluth, GA 30096-5807

      Headquarters
      400 W Grand Ave, Elmhurst, IL 60126
      BBB File Opened:
      3/7/1990
      Years in Business:
      86
      Business Started:
      7/1/1938
      Business Started Locally:
      7/1/1938
      Alternate Business Name
      • Cars Collision Center, LLC
      • The Gerber Group, Inc
      Business Management
      • Mr. Timothy J. O'day, Chief Operating Officer
      • Mr. Frank Alessia, Controller
      • Ms. Jessica De la Garza, Customer Care Manager
      Contact Information

      Principal

      • Mr. Timothy J. O'day, Chief Operating Officer
      • Ms. Jessica De la Garza, Customer Care Manager

      Customer Contact

      • Ms. Jessica De la Garza, Customer Care Manager
      Additional Contact Information

      Fax Numbers

      • (847) 679-0690
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Choosing a mechanic for auto repair and service

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Milla

      1 star

      12/08/2021

      Was told by my Liberty Mutual claim specialist to bring my car to Gerber Collision &Glass in ******** on *********. I got there what was told to me to do with car come to find out I was only there for a estimate thats all because they dont have know more room for my car that what the General Manager said. But they can tow it to another ******** to be fixed. So me my daughter and the inspector went to look at the car we talked about the damages to the driver side and how they would fix them mean while the general manager comes out the side door on the phone saying she dont have that much damage its just the left front end of the car talking to the **** ******** where they were going to send my car. So we still there with the inspector talking about my car then we go inside the inspector gives the lady at the front desk the keys and said he was finished. I sat there waiting for my rental car then left called my claims specialist to tell her about what they told me and she said they told her for me to bring the car in not only for know estimate. So I told her about how another person walk in and he wasnt told what they said to me so she called them to find out what happened. It was miscommunication between the company and my specialist. Now I go to pick up my car it wont start so they said it could be the battery for sitting. They jump the car now its working. Now I noticed on the passenger side there is a bent by the handle. Im calling the 2 ******** my car was at to find out what happened to the passenger side door. They told me thats how I dropped my car off and the got pictures and of it and put it in with the estimate. I told them my car was not like that when I left it what happened to my car. So come to find out they pulled my car around back took pictures sent them to my insurance company and there other company in **** and said I been had that dent so they only fix one side of my car. I still cant believe they did these to my car. Then the General Manager ***** called me and said they got pictures they took I told him when I dropped my car off it wasnt like the and me and the inspector walked around the car and it wasnt know bent. He said it was he got pictures so What you want me to do. I cant believe this and they made sure they cover it up Falsifying paperwork and pictures Unbelievable.

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.