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Find a Location

Guaranteed Rate Affinity, LLC has 520 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforGuaranteed Rate Affinity, LLC

    Mortgage Lenders
    HeadquartersMulti Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    Guaranteed Rate Affinity, Inc. has respectfully requested that before filing a BBB complaint, you allow them an opportunity to resolve the issue independent of the BBB. Please contact Guaranteed Rate Affinity's Customer Care at 888-844-9888 or CustomerCare@GRARate.com and a senior manager will assist you with your issue.  

    For issues received during normal business hours, assistance will be within 2 hours. For non-business hours, assistance will come within 1 business day. Normal Business Hours: M-F 8:30a - 5:30p CST.
    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Guaranteed Rate to Pay $15 Million to Resolve Allegations It Knowingly Caused False Claims to Government Mortgage Loan Programs
    On Wednesday, April 29,2020  the business came to a payment agreement with the United States Department of Justice. The payout settles allegations that the business knowingly caused false claims to government mortgage loan programs. Under terms of the resolution, the business agreed to pay 15.06 million to resolve allegations as well as admit that it failed to adhere to the applicable self-reporting requirements, that its FHA underwriters received commissions and gifts in violation of program rules, and that there were instances in which its government underwriters were instructed not to review documents that were relevant to the underwriting decision.  Guaranteed Rate further acknowledged that it certified and the government insured and guaranteed loans approved by Guaranteed Rate that were not eligible for FHA mortgage insurance or VA loan guarantees and that HUD and VA would not have insured or guaranteed the loans but for its actions. For more details go to Government Action Press Release .
    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 5/18/2018

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Guaranteed Rate Affinity is a mortgage lender

    Products & Services

    Mortgage Loans

    Business Details

    This is a multi-location business.

    Find a Location

    Guaranteed Rate Affinity, LLC has 520 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1800 W Larchmont Ave, Chicago, IL 60613-2448
      BBB File Opened:
      2/12/2018
      Years in Business:
      7
      Business Started:
      2/15/2017
      Business Incorporated:
      2/21/2017
      Accredited Since:
      5/18/2018
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Guaranteed Rate Affinity
      Business Management
      • Mr. Victor Ciardelli, Chairperson
      Contact Information

      Principal

      • Mr. Victor Ciardelli, Chairperson

      Customer Contact

      • Mr. Luis Trinidad, Customer Care Supervisor
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: Choosing a mortgage lender

      Customer Complaints

      0 Customer Complaints

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      Customer Reviews

      0 Customer Reviews

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      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

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