Business ProfileforChicago Household Services LLC
Current Alerts For This Business
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Additional business information
On April 4, 2019 and April 9, 2019, BBB Serving Chicago and Northern Illinois requested that the business substantiate, modify, or discontinue its advertising claims stating, “Rated number 1 cleaning service in Chicago by…Chicagoland Chamber of Commerce, Chicago Tribune, Redeye, BGM Builders Inc., Burger King, Wicker Park/Bucktown Chamber of Commerce, Lincoln Park Chamber of Commerce, Barnett Capital LTD, BBB and Illinois Hispanic Chamber of Commerce” and “BBB 2017 Torch Award Winner."
These statements are not compliant with the BBB Code of Advertising, specifically Sections 1 and 28. These sections are as follows:
1. Basic Principles of the Code
(1.1) The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
(1.2) Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
(1.3) An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
(1.4) Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
28. Objective Superlative Claims - Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. As statements of fact, such claims like "#1 in new car sales in the city," can be proved or disproved."
We requested that the business substantiate their claim of being "Rated Number One" and to modify their claim of being "BBB 2017 Torch Award Winners", due to our records proving that they never were.
While the business was responsive to our letters, they refused to substantiate or make the modifications requested. As of April 16, 2019, the business has failed to substantiate, modify, or discontinue all advertised claims brought to its attention.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 4601 S Cottage Grove Ave, Chicago, IL 60653-4798
- BBB File Opened:
- 3/6/2017
- Years in Business:
- 8
- Business Started:
- 12/1/2015
- Type of Entity:
- Corporation
- Alternate Business Name
- Chicago Post Construction Cleaning Experts
- New Retail Construction Cleaning Service
- Chicago Hoarder Cleaning Service
- Business Management
- Mr. Tom J. Spencer, Owner
- Mr. Gustavo Danny Castro, Owner
- Contact Information
Principal
- Mr. Tom J. Spencer, Owner
Customer Contact
- Mr. Tom J. Spencer, Owner
- Mr. Gustavo Danny Castro, Owner
- Additional Contact Information
Phone Numbers
- (312) 967-9790Other Phone
Email Addresses
- Primary
- (312) 967-9790
Customer Complaints
0 Customer Complaints
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