Business ProfileforLors Executive Transfers
Current Alerts For This Business
After a review of Lors Executive Transfers' complaints on file with BBB, we noticed a pattern of complaint.
Specifically, consumers allege they are charged a higher price than previously agreed upon.
BBB requested the voluntary cooperation of Lors Executive Transfers in eliminating the pattern of complaint and sent an Agreement to Eliminate a Pattern of Complaint Form to Lors Executive Transfers.
BBB requested at least three ways in which Lors Executive Transfers would implement to stop any pattern of complaint.
Lors Executive Transfers did not respond to BBB's request.
The consumer alleged they booked a car with 1st Airport Transfer LLC and were double charged. The consumer indicated that although they spoke to people with different names, they all appeared to be the same person. Further allegations include that once the charge was applied to their credit card, the company name was Lors Executive Transfers. When reading over the contract, the consumer states they were overcharged for the deposit. Upon contacting Lors Executive Transfers, they were told to dispute the charge with a company called SQ Superior. The consumer further alleges that additional charges were added to their credit card under the name of Lors Executive Transfers. The consumer states they were satisfied with the driver but the gratuity fee they had already paid was not given to the driver.
BBB asked Lors Executive Transfers to respond to the consumer's allegations.
Lors Executive Transfers did not respond to BBB.
BBB asked Lors Executive Transfers to respond to the following questions:
1. BBB was unable to locate a competency license for your firm in the state of Georgia. Please provide your license number.
2. What is your company's affiliation with 1st Airport Transfer LLC, Sam's Limo and SQ Superior?
3. Is Lors Executive Transfers a broker or an actual limo service company?
4. What is your company's physical address in Georgia? Do you have locations in other states? If so, please provide the addresses.
Lors Executive Transfers did not respond to BBB.
So that BBB may provide the most accurate and transparent information on Lors Executive Transfers to consumer inquiries, we sent our Standard Business Questionnaire for their completion and return.
Also requested were copies of any written agreements, contracts, literature, brochures and marketing materials used by Lors Executive Transfers.
Lors Executive Transfers did not respond to BBB's requests for information.
Additional business information
In BBB's general review of Lors Executive Transfers' website, a few advertised claims were found for which we requested written substantiation.
BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
https://www.bbb.org/code-of-advertising.
BBB's requests are based on this specific code:
Basic Principles of the Code: Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.
BBB respectfully requested written documentation or additional information for the following:
http://www.lorstransfers.com/#
25 Awards Received
BBB Request: Please provide the names and years of all awards won by your company.
Photos used for your customer reviews were found on many other websites.
BBB Request: Please clarify why you are using photos of people who did not provide customer feedback and your right to use the photos.
Lors Executive Transfers did not respond to BBB.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2480 Windy Hill Rd SE, Marietta, GA 30067-8644
- BBB File Opened:
- 8/8/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Additional Contact Information
Phone Numbers
- (877) 721-4445Other Phone
- (877) 721-4445
Customer Complaints
0 Customer Complaints
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