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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Lors Executive Transfers

          View full profile
          Location of This Business
          2480 Windy Hill Rd SE, Marietta, GA 30067-8644
          BBB File Opened:
          8/8/2017
          Licensing Information:
          This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
          Additional Contact Information

          Phone Numbers

          Additional Business Information
          Advertising Review
          BBB's role in the marketplace is to ensure the public's confidence in advertising and promote trust in business.

          In BBB's general review of Lors Executive Transfers' website, a few advertised claims were found for which we requested written substantiation.

          BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
          https://www.bbb.org/code-of-advertising.

          BBB's requests are based on this specific code:

          Basic Principles of the Code: Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.

          BBB respectfully requested written documentation or additional information for the following:

          http://www.lorstransfers.com/#

          25 Awards Received

          BBB Request: Please provide the names and years of all awards won by your company.

          Photos used for your customer reviews were found on many other websites.

          BBB Request: Please clarify why you are using photos of people who did not provide customer feedback and your right to use the photos.

          Lors Executive Transfers did not respond to BBB.
          Business Categories
          Limo Service, Chauffeur

          Alerts

          See What BBB Reports On

          Pattern of Complaints

          BBB's role in the marketplace is to promote and foster ethical relationships between businesses and the public through voluntary self-regulation efforts.

          After a review of Lors Executive Transfers' complaints on file with BBB, we noticed a pattern of complaint.

          Specifically, consumers allege they are charged a higher price than previously agreed upon.

          BBB requested the voluntary cooperation of Lors Executive Transfers in eliminating the pattern of complaint and sent an Agreement to Eliminate a Pattern of Complaint Form to Lors Executive Transfers.

          BBB requested at least three ways in which Lors Executive Transfers would implement to stop any pattern of complaint.

          Lors Executive Transfers did not respond to BBB's request.

          BBB Investigation Results

          We received a submission in BBB's Scam Tracker regarding the marketplace practices of Lors Executive Transfers.

          The consumer alleged they booked a car with 1st Airport Transfer LLC and were double charged. The consumer indicated that although they spoke to people with different names, they all appeared to be the same person. Further allegations include that once the charge was applied to their credit card, the company name was Lors Executive Transfers. When reading over the contract, the consumer states they were overcharged for the deposit. Upon contacting Lors Executive Transfers, they were told to dispute the charge with a company called SQ Superior. The consumer further alleges that additional charges were added to their credit card under the name of Lors Executive Transfers. The consumer states they were satisfied with the driver but the gratuity fee they had already paid was not given to the driver.

          BBB asked Lors Executive Transfers to respond to the consumer's allegations.

          Lors Executive Transfers did not respond to BBB.

          BBB asked Lors Executive Transfers to respond to the following questions:

          1. BBB was unable to locate a competency license for your firm in the state of Georgia. Please provide your license number.

          2. What is your company's affiliation with 1st Airport Transfer LLC, Sam's Limo and SQ Superior?

          3. Is Lors Executive Transfers a broker or an actual limo service company?

          4. What is your company's physical address in Georgia? Do you have locations in other states? If so, please provide the addresses.

          Lors Executive Transfers did not respond to BBB.

          So that BBB may provide the most accurate and transparent information on Lors Executive Transfers to consumer inquiries, we sent our Standard Business Questionnaire for their completion and return.

          Also requested were copies of any written agreements, contracts, literature, brochures and marketing materials used by Lors Executive Transfers.

          Lors Executive Transfers did not respond to BBB's requests for information.

          Contact Information

          2480 Windy Hill Rd SE

          Marietta, GA 30067-8644

          Visit Website
          (855) 268-6688

          Accreditation

          This business is not BBB Accredited

          BBB Rating

          F

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.