Business ProfileforInmate Magazine Service
Current Alerts For This Business
Magazine subscriptions ordered and not delivered;
Difficulty obtaining refunds;
Long delays in resolving above issues
On March 8, 2019 InmateMagazineService.com provided the following response:
"InmateMagazineService.com has requested that the BBB provide the following information to their customers for review before filing a complaint with BBB.
1. InmateMagazineService.com is subject to the lead time of 10-12 weeks from their publishers, therefore, subscriptions may begin on subsequent months dependent on order date. Some magazines are NOT published monthly which increases the time the first issue is received. Publishers DO NOT allow us to check on subscription status before 120 days pass, as explained in our Terms and Conditions.
2. InmateMagazineService.com requests customers call 855-936-4674 Option 1 regarding questions on delivery dates or relative to their purchase to received prompt personal customer care."
Additional business information
On 03/08/21 the Federal Trade Commission announced that a federal court has temporarily halted operations of this business. The FTC and the State of Florida charge the business with violating the FTC Act, the FTC's Mail, Internet, or Telephone Order Merchandise Rule, and the Florida Deceptive and Unfair Trade Practices Act.
According to the action filed in Federal District Court, "Defendants deceptively market magazine subscriptions to incarcerated consumers and their loved ones online and in publications that are circulated to thousands of state and federal correctional facilities throughout the United States. Defendants advertise an illusory promise that consumers will receive magazine subscriptions within 120 days. The stark reality is that many consumers simply do not get what they pay for. Consumers do not receive their magazines, and if they do, the timeframe far exceeds Defendants' promise of 120 days.
In addition to failing to provide the ordered magazines as promised, Defendants disregard the law by failing to provide consumers with an option to either consent to the delayed delivery or to cancel the order and receive a prompt refund. When consumers ask for refunds, Defendants refuse, citing their own unlawful company policy for doing so." For more details go to https://www.ftc.gov/news-events/press-releases/2021/03/ftc-acts-stop-scam-targeting-prisoners-their-families-bogus
Consumers with complaints against this business can contact the FTC or the Florida Attorney General's office for more information.
At-a-glance
Business Details
This is a multi-location business.
- Headquarters
- PO Box 2063, Fort Walton Beach, FL 32549-2063
- BBB File Opened:
- 9/24/2009
- Years in Business:
- 15
- Business Started:
- 12/6/2008
- Business Incorporated:
- 3/5/2009 in FL, USA
- Type of Entity:
- Corporation
- Contact Information
Customer Contact
- Jennifer
- Additional Contact Information
Email Addresses
- Primary
Website Addresses
Customer Complaints
0 Customer Complaints
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