We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau

          BBB of Northwest Florida

          Northwest Florida

          Contact Us

          912 E. Gadsden St.
          Pensacola, FL 32501
          Get Directions
          ph:
          fax:(850) 429-0006

          9:00 AM - 4:00 PM Monday - Thursday 9:00 AM - 2:00 PM Friday

          Languages supported:
          English

          About Us

          For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. BBB Serving Northwest Florida, founded in 1985 and serving 14 panhandle counties (Escambia, Santa Rosa, Okaloosa, Walton, Holmes, Washington, Bay, Jackson, Calhoun, Gulf, Franklin, Liberty, Gadsden, and Wakulla Counties), is one of over 100 local, independent BBBs across North America. In 2020, people turned to your local BBB more than 993,000 times for BBB Business Profiles, over 236,000 times for business rosters and we assisted consumers and businesses with over 4769 complaints. We have over 1,800 Accredited Businesses and more than 24,000 business profiles all available to review, for free, at bbb.org/nwfl. To learn more about our programs and services, please click on the three solid bars that appear at the top right hand corner of this page.

          BBB: Start with Trust®

          Programs and Services

          BBB Florida Hurricane Guide

          June 1 - November 30th is Hurricane Season. Your BBB provides information and resources that can help you prepare for, ride out, and take care of things after a storm.

          Get A Quote

          Receive quotes from Accredited Businesses in your area. It is fast . . . . . . . and free!!

          BBB Investigative Studies

          Your BBB continues to shine a light on all types of scams by breaking down certain ones and providing in depth study and analysis.

          Florida Licensing Guide

          BBB provides information and an easy-to-use checklist on how to find properly licensed professionals, as well as resources to help businesses build trust in the marketplace.

          Online Charity Evaluation Program

          If your organization is a local charity that solicits within our 14 county service area and wishes to be the subject of a BBB report that will appear on bbb.org, please click here and follow the prompts or contact our office at 850.429.0002.

          Florida News and Scam Alerts

          Stay up to date with the latest News and Scam Alerts from your Better Business Bureau as it relates to Florida.

          Florida Lemon Law/BBB Auto Line Program

          Every state has a lemon law. The BBB AUTO LINE program assists consumers with vehicle warranty complaints for participating manufacturers in Florida. Our program can help you resolve your lemon law complaint without having to hire a lawyer. Our lemon law complaint program covers car warranty issues against participating manufacturers. Get started by filing your lemon law complaint now.

          The BBB Accreditation Seal shows your commitment to integrity, ethical business practices, and customer service. Learn how to join the BBB community of trustworthy businesses today

          Learn more about Accreditation
          View Employment OpportunitiesDownload Annual Reports