Business ProfileforFarmers Insurance Group
Insurance Companies
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Current Alerts For This Business
Government Action:
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
May 3, 2021 The following describes a settlement that has been formally brought by a government agency. The Oklahoma Attorney General, alleges and charges as follows:
Attorney General Mike Hunter and Insurance Commissioner Glen Mulready today announced a $25 million settlement with Farmers Insurance for the company's handling of earthquake claims.
An investigation revealed that Farmers denied or failed to properly pay approximately one thousand earthquake claims submitted by Oklahomans who purchased coverage to protect their property. As a result, the company will reopen the claims process and re-evaluate the claims using an independent administrator. Claims approved by the independent administrator will be paid pursuant to an individual insured's policy.
"This is a great win for Oklahomans who paid premiums for a Farmers earthquake insurance policy," Attorney General Mike Hunter said. "I am happy to announce that after negotiations, Farmers agreed to this settlement. Through an exhaustive process, we will ensure each Oklahoman who sustained legitimate damage from an earthquake and submitted a claim to Farmers will have an opportunity for their claim to be independently reviewed and the damage to their property repaired."
According to the agreement, Farmers will make additional payments as needed if property damages exceed the agreed upon amount to pay eligible earthquake claims.
"This latest settlement serves as another example that the attorney general and I are committed to protecting all Oklahoma consumers," said Oklahoma Insurance Commissioner Glen Mulready. "We appreciate the partnership of the attorney general in resolving this matter."
Terms of Agreement and Payout
An earthquake claims review process will be formed to re-examine every eligible earthquake claim.
Farmers will send each eligible Oklahoman a written notice that their claim has been re-opened for review and describe the earthquake claims review process.
If an eligible individual has more than one eligible earthquake claim, all eligible earthquake claims will be re-examined.
The state and Farmers will mutually agree upon an independent, third-party claim administrator with substantial experience in the handling, or reviewing, of property damage claims in Oklahoma. Farmers shall have no prior or existing relationship with the claim administrator.
Documents will be available later.
To access the full Oklahoma Attorney General's press release, please visit: https://www.oag.ok.gov/articles/attorney-general-hunter-insurance-commissioner-mulready-announce-25-million-settlement
May 3, 2021 The following describes a settlement that has been formally brought by a government agency. The Oklahoma Attorney General, alleges and charges as follows:
Attorney General Mike Hunter and Insurance Commissioner Glen Mulready today announced a $25 million settlement with Farmers Insurance for the company's handling of earthquake claims.
An investigation revealed that Farmers denied or failed to properly pay approximately one thousand earthquake claims submitted by Oklahomans who purchased coverage to protect their property. As a result, the company will reopen the claims process and re-evaluate the claims using an independent administrator. Claims approved by the independent administrator will be paid pursuant to an individual insured's policy.
"This is a great win for Oklahomans who paid premiums for a Farmers earthquake insurance policy," Attorney General Mike Hunter said. "I am happy to announce that after negotiations, Farmers agreed to this settlement. Through an exhaustive process, we will ensure each Oklahoman who sustained legitimate damage from an earthquake and submitted a claim to Farmers will have an opportunity for their claim to be independently reviewed and the damage to their property repaired."
According to the agreement, Farmers will make additional payments as needed if property damages exceed the agreed upon amount to pay eligible earthquake claims.
"This latest settlement serves as another example that the attorney general and I are committed to protecting all Oklahoma consumers," said Oklahoma Insurance Commissioner Glen Mulready. "We appreciate the partnership of the attorney general in resolving this matter."
Terms of Agreement and Payout
An earthquake claims review process will be formed to re-examine every eligible earthquake claim.
Farmers will send each eligible Oklahoman a written notice that their claim has been re-opened for review and describe the earthquake claims review process.
If an eligible individual has more than one eligible earthquake claim, all eligible earthquake claims will be re-examined.
The state and Farmers will mutually agree upon an independent, third-party claim administrator with substantial experience in the handling, or reviewing, of property damage claims in Oklahoma. Farmers shall have no prior or existing relationship with the claim administrator.
Documents will be available later.
To access the full Oklahoma Attorney General's press release, please visit: https://www.oag.ok.gov/articles/attorney-general-hunter-insurance-commissioner-mulready-announce-25-million-settlement
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 6301 Owensmouth Ave, Woodland Hills, CA 91367-2216
- Years in Business:
- 96
- Business Started:
- 1/1/1928
- Business Incorporated:
- 12/8/1927 in NV, USA
- Accredited Since:
- 6/1/1951
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 21000
- Alternate Business Name
- Coast National Holding Company
- Bristol West Insurance Services Inc.
- Farmers Group, Inc.
- Business Management
- Ms. Jenny Alles, Customer Relations Manager
- Contact Information
Other Contacts
- Mr. Jeffrey Dailey, CEO
- Additional Contact Information
Phone Numbers
- (310) 863-0763Other Phone
- (562) 863-5130Other Phone
- (310) 863-0763
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/29/2021
- Complaint Type:
- Billing/Collection Issues
- Status:
- Resolved
On July 30th my husband and I had our car insurance switched from Farmers fo State Farm. Farmers has denied receiving any cancelation of policy and has continued to take money from my husband's bank account (he was set up for auto payment) my husband called and spoke to ******* at Farmers and ******* turned off the auto payment but could not authorize a refund for the monies they previously took. We then contacted the policy cancelation department requesting confirmation of *********** and a refund of funds they took. On November 18th my husband emailed ************@farmersinsurance.com per ******** instructions. I have emailed them everyday since. I informed them they have essentially stolen from us and we want to hear from someone to explain their side and no one has responded. I informed them I would be contacting you guys and received no response so now I'm contacting you. They removed over $400 since July for services we had canceled.
Please help if you can.
Thank you,
***** *******
Read MoreCustomer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joe B
1 star11/24/2021
In 2012 I bought a mobile home. As soon as I was able to move in I contacted my insurance agent, and he recommended Foremost Insurance. I was told that they covered everything, including the hot water heater. November 2021, I filed my first claim. That's 9+ years later. The claim was for a water leak on the roof that caused some decking boards to become rotted, If order for that to happen, it had been leaking for quite some time. I found the damage when I noticed a fascia board "bulging" a little. Upon further investigating, I found a couple of truss ends with rot, the fascia board, and the rood decking with rot, but only around where the end of the shingles were. Filed a claim. The adjuster sent a contractor out to look at it. He called me back and stated that there is not coverage for any kind of rot. If I had noticed the leak before the rot happened, there MAY HAVE BEEN a chance that it would be covered. So I asked him if I was supposed to have X-ray vision to see under the shingles? His response was nothing. No words. The next question was "why have I been paying premiums for the last 9+ years for coverage just to be told I need X-ray vision to see damages BEFORE they happen? Again.... nothing. So now, after all this time with NO CLAIMS, I am going to be stuck doing the repair on my roof out of my pocket because " I did not find it before rot occurred." Why do I pay these premiums if NOTHING is covered? I am considering legal actions for the entire amount I have paid in to them for non-coverage.
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