About

Important information

• Advertising Review:

  On March 3, 2023, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims in the company’s advertisement in El Avisador Magazine and on their website, https://www.properezconstruction.com. The business advertises the following claims: 

  - “The best in home remodeling” 
  - “The best construction company” 
  - “The leader and the best among all residential designers is Pro Perez Construction.” 

  - “Born 17 years ago in San Jose, CA.”

  - “Since our inception in 2005, we have worked hard to establish and maintain our reputation as one of the premier kitchen, bath and backyard remodeling and transformation companies in the area.” 

  - “For over 17 years, Pro Perez Construction has provided reliable and safe electrical contracting services and installations, as well as electrical and plumbing engineering, designed to help San Jose, CA businesses and homes thrive.” 
  - “In over 17 years serving the San Jose, CA area, Pro Perez Construction has seen a lot of unique plumbing problems, making us confident that if you need a plumber to correct a problem, we can fix it right the first time.” 

  - “We’re your one-stop shop, and all of our work is backed by our Done Right Guarantee.”

  - “Trabajo 100% Garantizado” (100% guaranteed work)

   

  The BBB Code of Advertising states, “1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.” 

   

  The BBB Code of Advertising also states, “20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. 20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. 20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. 20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.” 20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.”

   

  As of March 28, 2023, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.