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            • Zumper

              null San Francisco, CA 94111-2554

            Business ProfileZumper

            Rental Listings

            Contact Information

            555 Montgomery St Ste 1300

            Suite 1300

            San Francisco, CA 94111-2554

            Visit Website

            Customer Reviews

            1.06/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers house and apartment rental listings.

            Business Details

            Location of This Business
            555 Montgomery St Ste 1300 Suite 1300, San Francisco, CA 94111-2554
            BBB File Opened:
            5/26/2017
            Years in Business:
            12
            Business Started:
            7/10/2012
            Business Incorporated:
            7/10/2012
            Type of Entity:
            Corporation
            Number of Employees:
            150
            Business Management
            • Ms. Emily Brown, Manager of Customer Support
            Contact Information

            Principal

            • Ms. Emily Brown, Manager of Customer Support

            Customer Contact

            • Ms. Emily Brown, Manager of Customer Support
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/01/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            This is the THIRD filing to BBB regarding Zumper. As stated in previous complaints, Zumper wrongly charged my account and has yet to make a good faith attempt to respond by phone to clear up the matter. Instead, I get half-hearted attempts with no follow up from Zumper. This is now going on 5 months with not a single person calling me to refund the monies taken from my business.Below is the original complaint that still holds true to date:Zumper has wrongly charged my account for 4 months for services that I never asked for. When trying to contact them to cancel, it was met with many transfer and no reply to emails and phone calls. I have called and left messages multiple times a day along with filed on their website to have the fees reversed with no response. This has been going on for close to a month.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kevin J

            12/03/2021

            Zumper's platform makes it very easy to create a new listing! Great platform.

            Local BBB

            Golden Gate Better Business Bureau

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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