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          Chime

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Mobile Apps.

          Information and Alerts

          BBB RatingB

          Reasons for rating

          • Failure to respond to 3 complaint(s) filed against business

          Alert Details

          This business has 1 alert.

          Pattern of Complaints

          BBB's profile for Chime was created in November 2014. A review of complaints was done in October 2020. Complaints on file state issues with consumers not receiving funds that were deposited in accounts that have been suspended or closed; even after providing the requested information. Complainants also state not being able to reach customer service to help resolve issues.  

          On October 23, 2020, Chime provided BBB with the following response:

          · Chime cares about our members - our Member Services team is always happy to help! You can reach us 24/7 via the customer support tab in the Chime app, or by email at support@chime.com. Our phone specialists are available through our customer service number at 844-244-6363. If you have questions about an account suspension or closure you may reach out to Members Services to learn more about the status of your account.

          · Chime’s top priority is protecting our members – that starts with keeping your information and money secure. Chime will never ask you for your password, account and routing number, or money in exchange for services. You can read more about protecting yourself from online scams here:

          · For information on Chime’s real-time transaction notification feature, and how to instantly deactivate a card if unauthorized activity is identified, refer to our Security and Control page.

          · Curious about how to report suspicious or unauthorized activity on your account?  Take a look at our Frequently Asked Questions (FAQ’s) for an article on how to report suspicious or unauthorized activity, and start the dispute resolution process. 

          · Check out our Blog articles with tips on how to identify and prevent being the victim of Scammers!

          o    A Guide on How to Protect Yourself From Online Scams

          o    5 Tips to Help You Spot Social Media Scams

          o    How to protect yourself from unemployment scams

          For the issues relating to account suspension, reimbursement and fraudulent activity, Chime takes these issues seriously and follows policy to address these issues on a case-by-case basis.

           


          Important Information

          Government Actions

          Government Action: BBB reports on known government actions involving business’ marketplace conduct:
          Chime settlement with The Commissioner of Financial and Innovation

          On March 29, 2021, Chime Financial Inc., entered into a settlement with The Commissioner of Financial Protection and Innovation (Commissioner).

           The settlement stems from the Commissioner’s findings that prior to February 2020 Chime used the URL “Chimebank.com” as well as using the words “bank” and “banking.”

           According to the Commissioner, Chime is not licensed to operate as a bank in California or in any other jurisdiction. Chime works with banking partners to provide consumer-oriented banking products.

           As part of the settlement and without any admission of wrongdoing, Chime has agreed to desist from using the name “chimebank.com, to review and make enhancements to its webpage and advertising by May 15, 2021, to clarify or annotate in all testimonials it publishes, or causes to be published, that use “banking” terminology that Chime is a financial technology company not a bank and banking services are provided by Chime’s Bank Partner(s). Further, Chime shall monitor affiliates and agents who publish other testimonials and provide clarifying information that Chime is not a bank in response to such testimonials that use “banking” terminology.

           

           

          Reason for Rating - Factors Lowered

          Failure to respond to 3 complaint(s) filed against business

          Service Area

          We service the following area(s): SAN FRANCISCO County, CA
          • Agua Caliente, CA
          • Alameda, CA
          • Alameda Point, CA
          • Alamo, CA
          • Albany, CA
          • Albion, CA
          • Alderpoint, CA
          • Allendale, CA
          • American Canyon, CA
          • Anchor Bay, CA
          • Anderson Springs, CA
          • Angwin, CA
          • Annapolis, CA
          • Antioch, CA
          • Arcata, CA
          • Ashland, CA
          • Asti, CA
          • Atherton, CA
          • Bay Point, CA
          • Bayside, CA
          • Bel Marin Keyes, CA
          • Belmont, CA
          • Belvedere, CA
          • Belvedere Tiburon, CA
          • Benicia, CA
          • Berkeley, CA
          • Bethel Island, CA
          • Big Bar, CA
          • Birds Landing, CA
          • Black Point, CA
          • Blackhawk, CA
          • Blocksburg, CA
          • Bloomfield, CA
          • Blue Lake, CA
          • Bodega, CA
          • Bodega Bay, CA
          • Bolinas, CA
          • Boonville, CA
          • Boyes Hot Springs, CA
          • Boyes Springs, CA
          • Branscomb, CA
          • Brentwood, CA
          • Bridgeville, CA
          • Briones, CA
          • Brisbane, CA
          • Burlingame, CA
          • Burnt Ranch, CA
          • Byron, CA
          • Calistoga, CA
          • Calpella, CA
          • Camp Meeker, CA
          • Canyon, CA
          • Carlotta, CA
          • Caspar, CA
          • Castro Valley, CA
          • Cazadero, CA
          • Cherryland, CA
          • Clayton, CA
          • Clearlake, CA
          • Clearlake Oaks, CA
          • Clearlake Park, CA
          • Cleone, CA
          • Cloverdale, CA
          • Clyde, CA
          • Cobb, CA
          • Colma, CA
          • Comptche, CA
          • Concord, CA
          • Cordelia, CA
          • Corte Madera, CA
          • Cotati, CA
          • Covelo, CA
          • Crescent, CA
          • Crescent City, CA
          • Crockett, CA
          • Cutten, CA
          • Daly City, CA
          • Danville, CA
          • Deer Park, CA
          • Diablo, CA
          • Dillon Beach, CA
          • Discovery Bay, CA
          • Dixon, CA
          • Dos Rios, CA
          • Douglas City, CA
          • Dublin, CA
          • Duncans Mills, CA
          • El Cerrito, CA
          • El Granada, CA
          • El Sobrante, CA
          • El Verano, CA
          • Eldridge, CA
          • Elk, CA
          • Elmira, CA
          • Emerald Hills, CA
          • Emeryville, CA
          • Eureka, CA
          • Fairfax, CA
          • Fairfield, CA
          • Fallon, CA
          • Ferndale, CA
          • Fetters Hot Springs, CA
          • Fields Landing, CA
          • Finley, CA
          • Forest Knolls, CA
          • Forestville, CA
          • Fort Bragg, CA
          • Fort Dick, CA
          • Fort Ross, CA
          • Fortuna, CA
          • Foster City, CA
          • Freestone, CA
          • Fremont, CA
          • Fulton, CA
          • Garberville, CA
          • Gasquet, CA
          • Geyserville, CA
          • Glen Ellen, CA
          • Glenhaven, CA
          • Graton, CA
          • Greenbrae, CA
          • Gualala, CA
          • Guerneville, CA
          • Guernewood, CA
          • Half Moon Bay, CA
          • Hayfork, CA
          • Hayward, CA
          • Healdsburg, CA
          • Helena, CA
          • Hercules, CA
          • Hidden Valley Lake, CA
          • Hillsborough, CA
          • Hilltop Mall, CA
          • Honeydew, CA
          • Hoopa, CA
          • Hoopa Valley Indian Reservation, CA
          • Hopland, CA
          • Hyampom, CA
          • Hydesville, CA
          • Ignacio, CA
          • Inglenook, CA
          • Inverness, CA
          • Jenner, CA
          • Junction City, CA
          • Keene Summit, CA
          • Kelseyville, CA
          • Kensington, CA
          • Kent Woodlands, CA
          • Kentfield, CA
          • Kenwood, CA
          • Klamath, CA
          • Kneeland, CA
          • Knightsen, CA
          • Korbel, CA
          • La Honda, CA
          • Lafayette, CA
          • Lagunitas, CA
          • Lakeport, CA
          • Lakeville, CA
          • Larkfield, CA
          • Larkspur, CA
          • Laytonville, CA
          • Laytonville Rancheria, CA
          • Leggett, CA
          • Lewiston, CA
          • Liberty Farms, CA
          • Little River, CA
          • Livermore, CA
          • Loch Lomond, CA
          • Loleta, CA
          • Loma Mar, CA
          • Lower Lake, CA
          • Lucerne, CA
          • Mad River, CA
          • Manchester, CA
          • Manchester Rancheria, CA
          • Manila, CA
          • Mare Island, CA
          • Marin, CA
          • Marinwood, CA
          • Marshall, CA
          • Martinez, CA
          • McKinleyville, CA
          • Mendocino, CA
          • Menlo Park, CA
          • Middletown, CA
          • Mill Valley, CA
          • Millbrae, CA
          • Miranda, CA
          • Mission Rafael, CA
          • Montara, CA
          • Monte Rio, CA
          • Moraga, CA
          • Moss Beach, CA
          • Mount Eden, CA
          • Muir Beach, CA
          • Muir Woods, CA
          • Myers Flat, CA
          • Napa, CA
          • Navarro, CA
          • Newark, CA
          • Nicasio, CA
          • Nice, CA
          • North Richmond, CA
          • Northcrest, CA
          • Novato, CA
          • Noyo, CA
          • Oakland, CA
          • Oakley, CA
          • Oakville, CA
          • Occidental, CA
          • Olema, CA
          • Orick, CA
          • Orinda, CA
          • Orleans, CA
          • Pacheco, CA
          • Pacifica, CA
          • Palomar Park, CA
          • Peanut, CA
          • Penngrove, CA
          • Pescadero, CA
          • Petaluma, CA
          • Petrolia, CA
          • Philatelic, CA
          • Phillipsville, CA
          • Philo, CA
          • Piedmont, CA
          • Piercy, CA
          • Pinole, CA
          • Pittsburg, CA
          • Pleasant Hill, CA
          • Pleasanton, CA
          • Point Arena, CA
          • Point Reyes Station, CA
          • Point Richmond, CA
          • Pope Valley, CA
          • Port Chicago, CA
          • Port Costa, CA
          • Portola Valley, CA
          • Potter Valley, CA
          • Presidio, CA
          • Princeton by the Sea, CA
          • Pudding Creek, CA
          • Redcrest, CA
          • Redway, CA
          • Redwood City, CA
          • Redwood Lodge, CA
          • Redwood Valley, CA
          • Resighini Rancheria, CA
          • Richmond, CA
          • Rio Dell, CA
          • Rio Nido, CA
          • Rio Vista, CA
          • Rockport, CA
          • Rodeo, CA
          • Rohnert Park, CA
          • Roseland, CA
          • Ross, CA
          • Russian River, CA
          • Russian River Meadows, CA
          • Ruth, CA
          • Rutherford, CA
          • Saint Helena, CA
          • Salmon Creek, CA
          • Salyer, CA
          • Samoa, CA
          • San Anselmo, CA
          • San Bruno, CA
          • San Carlos, CA
          • San Francisco, CA
          • San Geronimo, CA
          • San Gregorio, CA
          • San Leandro, CA
          • San Lorenzo, CA
          • San Marin, CA
          • San Mateo, CA
          • San Pablo, CA
          • San Quentin, CA
          • San Rafael, CA
          • San Ramon, CA
          • Santa Rosa, CA
          • Santa Venetia, CA
          • Sausalito, CA
          • Schellville, CA
          • Scotia, CA
          • Sebastopol, CA
          • Sharp Park, CA
          • Shelter Cove, CA
          • Sherwood Valley Rancheria, CA
          • Smith River, CA
          • Sonoma, CA
          • South San Francisco, CA
          • Spanish Flat, CA
          • Stewarts Point, CA
          • Stewarts Point Rancheria, CA
          • Stinson Beach, CA
          • Strawberry Point, CA
          • Suisun, CA
          • Suisun City, CA
          • Sulphur Bank Rancheria, CA
          • Sunol, CA
          • Talmage, CA
          • Tamalpais Valley, CA
          • Tara Hills, CA
          • Terra Linda, CA
          • The Geysers, CA
          • The Sea Ranch, CA
          • Tiburon, CA
          • Tomales, CA
          • Travis Air Force Base, CA
          • Trinidad, CA
          • Trinity Center, CA
          • Ukiah, CA
          • Union City, CA
          • Upper Lake, CA
          • Vacaville, CA
          • Vallejo, CA
          • Valley Ford, CA
          • Villa Grande, CA
          • Vineburg, CA
          • Walnut Creek, CA
          • Weaverville, CA
          • Weitchpec, CA
          • Weott, CA
          • West Menlo Park, CA
          • West Pittsburg, CA
          • Westport, CA
          • Whitethorn, CA
          • Willits, CA
          • Willow Creek, CA
          • Windsor, CA
          • Witter Springs, CA
          • Woodacre, CA
          • Woodside, CA
          • Yorkville, CA
          • Yountville, CA
          • Zenia, CA

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