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          Chime

          This business is NOT BBB Accredited.

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          Complaints

          Current Alerts For This Business

          Pattern of Complaint:

          BBB's profile for Chime was created in November 2014. A review of complaints was done in October 2020. Complaints on file state issues with consumers not receiving funds that were deposited in accounts that have been suspended or closed; even after providing the requested information. Complainants also state not being able to reach customer service to help resolve issues.  

          On October 23, 2020, Chime provided BBB with the following response:

          · Chime cares about our members - our Member Services team is always happy to help! You can reach us 24/7 via the customer support tab in the Chime app, or by email at support@chime.com. Our phone specialists are available through our customer service number at 844-244-6363. If you have questions about an account suspension or closure you may reach out to Members Services to learn more about the status of your account.

          · Chime’s top priority is protecting our members – that starts with keeping your information and money secure. Chime will never ask you for your password, account and routing number, or money in exchange for services. You can read more about protecting yourself from online scams here:

          · For information on Chime’s real-time transaction notification feature, and how to instantly deactivate a card if unauthorized activity is identified, refer to our Security and Control page.

          · Curious about how to report suspicious or unauthorized activity on your account?  Take a look at our Frequently Asked Questions (FAQ’s) for an article on how to report suspicious or unauthorized activity, and start the dispute resolution process. 

          · Check out our Blog articles with tips on how to identify and prevent being the victim of Scammers!

          o    A Guide on How to Protect Yourself From Online Scams

          o    5 Tips to Help You Spot Social Media Scams

          o    How to protect yourself from unemployment scams

          For the issues relating to account suspension, reimbursement and fraudulent activity, Chime takes these issues seriously and follows policy to address these issues on a case-by-case basis.

           


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          BBB Rating & Accreditation

          B

          This business is not BBB Accredited

          Search for Accredited
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          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          PO Box 417

          San Francisco, CA 94104-0417

          Visit Website
          (844) 244-6363

          Customer Complaints Summary

          0 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.