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Important information

• Advertising Review:

  On January 30, 2024, BBB Serving Los Angeles and Silicon Valleyrequested that the business substantiate, modify, or discontinue claims on thecompany's website, https://sunbasket.com/.In particular, the business advertises subscription plans without a clearand conspicuous disclosure of all material terms.

  
  The BBB Codes of Advertising states, “18.1 Any advertisement for a product orservice that includes an offer to sell or provide consumers with additionalgoods or services under a negative option feature must include a clear andconspicuous disclosure of all material terms of the negative option feature.18.2 Such material terms include: 18.2.1 The existence of the negative optionfeature; 18.2.2 The cost of the additional goods or services; 18.2.3 Howconsumers can cancel and avoid future shipments and charges; and 18.2.4 Howconsumers can return items that they do not want. 18.3 Advertisers must avoidmaking disclosures that are vague, unnecessarily long or which containcontradictory language. 18.4 Advertisers must not interpret the consumer’ssilence, failure to take an affirmative action to reject goods or services, orfailure to cancel the agreement, as consent to enroll the consumer in thenegative option feature. Instead, they must ensure that the consumeraffirmatively consents (either online, over the phone, or in person) to thenegative option feature before enrolling the consumer in the plan.”

   

  As of March 5, 2024, the business has failed to respondto our request for substantiation, modification, or discontinuation of theadvertised claims.