About
Important information
- Advertising Review:
On November 14, 2024, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website, https://www.penguinauthorshouse.com/. The business advertises review and rating claims, images of books, savings claims, customer testimonials, and result claims such as “97.4% Success Ratio” and “98% Customer Satisfaction.”
BBB also asked the business to clarify their relationship with advertised organizations such as NBC, Esquire, The New York Times, Forbes, Los Angeles Times, Clutch, Trustpilot, GoodFirms, AgencySpotter, Yelp, Angi, Amazon, Barnes & Noble, and Google.
BBB challenged these claims based on the following BBB Codes of Advertising:
1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code2. Comparative Price, Value and Savings Claims - https://www.bbb.org/code-of-advertising#Comparative_Price_Value_And_Savings
21. Layout and Illustrations - https://www.bbb.org/code-of-advertising#Layout_And_Illustrations
30. Testimonials and Endorsements - https://www.bbb.org/code-of-advertising#Testimonials_And_Endorsements
As of December 11, 2024, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.
Business Details
- Local BBB:
- BBB of Los Angeles & Silicon Valley
- BBB File Opened:
- 11/12/2024
- Business Management:
- Customer Service
Additional Contact Information
- Principal Contacts
- Customer Service
- Customer Contacts
- Customer Service
- Additional Phone Numbers
- Other Phone: (415) 869-7272
Additional Information
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