Information and Alerts
Alert Details
This business has 2 alerts.
Alert 1
BBB received several complaints against this business in a relatively short timespan. This influx of complaints prompted an internal investigation of the business’s practices. Based on BBB’s review, it appears this business is an online retailer offering ride-on electric vehicles for children. BBB sent correspondence to the business by email and postal mail on March 4, 2021 and March 12, 2021. Our letters requested the following:
- Information concerning where the business is physically located. BBB currently lists an address of 203 S Main St Ste 3000 Sheridan WY 82801. BBB understands that this is a Commercial Registered Agents location and typically not a physical place of business. Furthermore, BBB has attempted to send correspondence to this address and it has been returned as Undeliverable by the US Postal Office.
- A list of all website urls the business operates.
- Information concerning the names and contact details for the owners and officers of the business.
The business did not respond to this inquiry.
Alert 2
BBB has received returned mail that was sent to this address: 203 S Main St, Ste 3000, Sheridan, WY 82801. BBB has been unable to verify or obtain a different address from the business.
Important Information
Advertising Review
On March 4, 2021 and March 12, 2021, BBB requested that the business modify its website to be in compliance with the BBB Code of Advertising.
Specifically, BBB noted that virtually every item on the business’s website appears to be "on sale." The BBB Code of Advertising addresses sales and pricing issues in Sections 2-7. The offered prices of items on the website appear to be the usual selling prices and not representative of a limited sale as their advertising implies with a struck out price that accompanies every “sale” price.
In addition, the business’s “About Us” page includes the statement, “We are also a socially responsible company and have planted many thousands trees and counting in partnership with the National Forest Foundation.”
BBB requested substantiation that the business has partnered with the National Forest Foundation and has contributed to the cause as described on their website.
The business did not respond to these concerns.
Reason for Rating - Factors Lowered
8 complaint(s) filed against business
Reason for Rating - Factors Lowered
Advertising issues found by BBB
Reason for Rating - Factors Lowered
Failure to be transparent about ownership, location, or products/services offered
Service Area
- LARIMER County, CO
- WELD County, CO
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