Business ProfileforMerchansite
Current Alerts For This Business
On March 02, 2020, BBB attempted to notify the company of the complaint pattern. The United States Postal Service returned the letter as being undeliverable due to an “Insufficient Address”.
To file a complaint against this business with BBB you can locate their BBB profile at, https://www.bbb.org/us/wy/hoback-junction/profile/online-retailer/merchansite-1296-1000076032
Additional business information
On November 21, 2019, BBB contacted Merchansite regarding an advertising claim found on its website, https://merchansite.com/. Specifically, the company claims, "100% Satisfaction Guaranteed," but does not provide the details of the guarantee and have not upheld Merchansite’s end of the guarantee.
When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website, or, in the case of mail or telephone order sales, made available free on written request. Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
BBB recognized a pattern of complaints from consumers regarding delivery and customer service issues. Consumers allege they order and pay for products from Merchansite’s online store, but after several months they have not received their products. Consumers claim the company is unresponsive to requests for assistance.
On November 21, 2019, Merchansite responded to BBB’s request regarding its advertising claim stating, “Please sent us all unanswered customer's complaints. We have checked our mail box and see some unread email from BBB and we're not sure if we missed any other. We will check and provided proof for all of these issues.” BBB has not received any replies from Merchansite providing proof for any issues received.
Despite written requests, as of December 16, 2019, Merchansite failed to substantiate or modify its advertisement, and complaints remain un-answered.
BBB will continue to accept and forward complaints to this business. Consumers may wish to also contact their local State Attorney General’s Consumer Protection Division for further assistance resolving disputes with this business.
For additional information on the Code of Advertising, please visit https://www.bbb.org/code-of-advertising.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 179 Jean St, Hoback Junction, WY 83001
- BBB File Opened:
- 6/26/2019
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.